Today I popped I to my local major supermarket. It was just after school drop off so busy.
I slipped on an unmarked spillage (sticky, sugary dairy drink by the look of it, no signage), feet went from under me and I landed with a hefty thwack on the hard floor. Shopping, keys, purse everywhere, spread eagled in the floor, mortifying.
And, it hurt. I cried, which was extra embarrassing.
A very nice customer stopped and helped me. I was a bit shocked. The staff were nice enough. I was ushered into a back room to speak to some 'customer injury department' on the phone and answer a lot of questions, quite clearly designed to make sure they covered their arses rather than look after me. When that was finished the manager said sorry and ushered me back in to the main shop where I had to limp to the till, pay for my shopping, and limp off to my car.
I've got a bruised and swollen wrist and very sore hip, and pulled some kind of muscle in my neck/shoulder. I've felt a bit shaken today, not sure if it was the public nature, feeling vulnerable, the indignity. Felt silly for feeling that way but still did.
A friend said immediately "PUT IN A CLAIM, SUE THEM!". It was the first thing they thought of. It feels a bit of a gitty thing to do.
On the other hand, they made a profit out of me today, and I left with injuries. They are one of the big four making a fortune, not some struggling independent business.
WIBU to make a proper complaint or pursue a claim?
I'm obviously not particularly litigious by nature, otherwise I wouldn't be asking.