Personal injury claim, supermarket fall

You'd need to prove damage to property, loss of earnings, and that you sought medical treatment. It doesn't sound like you've actually got a claim. Unless your friend thinks you should lie to defraud the supermarkets' insurer? You can get in serious trouble for that.

Of course you can try, you're unlikely to find someone to advise it or to be successful, unless you've got some pretty solid evidence of negligence. A sore bottom is not going to get you much tho, so why would you bother?

This happened to my dad. He was a bit injured for a while. I can't remember if he claimed. Will ask.

It was an unmarked spillage. I used to work in restaurants. The absolute first thing you did with any spillage was mark it! It's a breach of health and safety if they knew about it.

The Uk isn’t the US and you can’t just claim because you’re hurt there has to be a reason why you need to payout.

Of course you can. If you were injured you can claim for the injury, you don't need to have incurred other costs.

What would you be suing them for is the first question. Have you been unable to work, lost out on income, incurred medical costs or had your future income damaged in any way?

The Uk isn’t the US and you can’t just claim because you’re hurt there has to be a reason why you need to payout.

I don't think it matters, threads like this can still be helpful for others if they go through the same thing, slipping in a shop is a fairly common thing Id've thought. There's lots of people who can benefit from the advice given here.

You have revived a ZOMBIE thread from May 2024.

did you click in it from 'similar threads' or 'other threads you might be interested jn'

MN needs to put a message in those threads highlighting the date.

Apologies didn’t realise this was a stale thread

I fell over in Aldi once, it was a bit of strapping left in the floor. Ruined one of my boots and hurt my knees it was embarrassing as well of course. They looked at the store cameras and gave me £50 gift vouchers ! Everyone said sue them but I really don’t think I would have got anywhere. It does sound like you have hurt yourself though OP

So not really similar then?

Agree with this. Whether you bought items in there or not is irrelevant as the reason you were in there in the first place was to buy your items no?

This is the best advice, and it's also a reasonable thing to do. If they were complacent then management will do something to avoid another, possibly worse accident, involving someone who's hips and wrists are not as strong as yours (you could also point this out to them).

I hope you feel better soon, falling over is not pleasant.

Old threads always have something just above the posting box to say it it old. I'm surprised you didn't see it.

There's been a slew of old threads getting bumped for no reason.

Saying that, I wonder if the OP did sue.

No I didn't well know at all. What a strange tone you have.

It just came up at the top of my posts for some reason and I didn't look at the date so assumed it was freshly posted since it was at top 🤪

Your reaction is rather bizarre, just scroll not and read on. Who cares as I don't.

Well you continued to do your shopping and push a trolley so you can't have been that badly injured.

I think, since this thread is more than a year old (as you well know ) it's probably all sorted now.

Erm if you need medical attention then you need to call the store up, speak to the person who dealt with you and ask them how to proceed as their liability insurance should cover any care you need (private care obviously)

But what do you want to sue them for?

Sounds like you need to get checked out and I surprised the shop didn't insist on it

think this might be the best way to go.

Email head office, giving it the old 'My friend has suggested putting in a claim but I don't want to, however I thought it worth highlighting that I was a bit upset how it was handled because....' 'I'm a regular shopper here and always thought [supermarket name] prided themselves on being customer focussed but....'

It sounds a bit poor, at the very least they should have put the shopping through the till for you and carried it to your car, or if it was a big supermarket with a cafe sat you down with a free tea and cup of cake until you got over the shock.

They might offer you a gift card or something. At the very least if you complain they have to look into it - they might come back with 'we have investigated...' and give you some information which would then help you make an informed decision e.g. if they said 'we have reviewed the cctv and it shows that the drink was spilled seconds before you came so staff would not have had the opportunity to do anything...' then as pps have said you might struggle to get anywhere.

However if they say 'CCTV and staff interview have established staff member noticed the spill and had gone to get stuff to clean it up...' then it might be relevant, as ideally they should have got someone else to stand there while they did that.

They would be liable (unless they can demonstrate that they have a written or other suitable record that they very recently checked the Isle for spillages).

However in the UK damages are not punative - you'd be claiming for things like emotional distress that needed counselling, or injuries that were so severe you needed time off work or to pay for physio. It's compensation for financial / emotional loss you have suffered. So a bruise and a few tears is not worth very much, and you'd have to submit evidence eg be examined by an approved medical expert.

Not worth it in my opinion unless you feel like they've been negligent (never check for spills, or were aware of a spill and did nothing) and you want to make a point to force change. Or your injury turns out to be worse than anticipated and does actually affect your life / job

Not seeing the problem
years ago went to customer service for a plaster son had cut his finger on sharp but on trolley
had to fill accident report in they gave us ( never asked ) a £10 voucher said to treat him or get breakfast in the cafe

I’m not suggesting going to a no win no fee lawyer and claiming for whiplash and a bag of antiques you were carrying

To claim compensation you generally have to prove loss. So if you got up and walked away then it will probably be billed as an accident.

A lady I knew slipped in McDonalds once and broke her ribs as she hit some fancy shaped chairs in the children's area. An ambulance was called and the Paramedic suggested she take it further as she had slipped on egg - which they only served until 11.30 on breakfasts and she had her accident happened at 2pm!

Oh, give over.

complain you’ll get a goodwill voucher off them

I was awarded £10k after i fractured my tailbone.

The pain was horrendous and I had a seizure on the floor and taken away by ambulance.

The case went on for a number of years before it was resolved, and I had to provide a lot of supporting evidence to show the injuries I’d sustained and reports from my visits to a chiropractor.

If you have an injury and want to pursue a claim, make sure you see a doctor and take up any rehabilitative therapy offered to you.

No don't put in a claim but they should have not charged you for your shopping