About 18 months ago I called 111 due to my four year old having a 15 hour history of vomiting where he couldn’t even keep sips of water down and he was barely urinating. I was told that due to his age and symptoms I would be called back by a doctor within two hours. The time comes and goes and eventually I take my son to A&E as he went downhill a little. By the time 111 called me back (despite me having chased it) it had still been over 9 hours since I phoned.
Yesterday I used the 111 online symptom checker as my son had gradually been coming out in a rash over the past 48 hours that was over all his body. It was clusters of red, raised bumps mainly over his face, neck and arms, but also present to a lesser extent over his chest and legs. I knew there had been recent outbreaks of scarlet fever type viruses and measles so although he seemed okay I used the symptom checker as a way of reassurance. However, when I got to the end of the process the screen said a doctor would need to speak to me and asked for my son’s details and my phone number. The screen said that due to my son’s age and symptoms I would be called back within two hours.
This time it took just over 13 hours to get my call back (again with chasing).
Is this some kind of record?
There must be some positive stories out there as well as negative ones though?