111 call back service. What’s your record time?

Some excellent return calls and advice but the last call was never returned which is totally unacceptable. Fortunately the situation didn't get any worse and was able to see a GP the next day.

13 and a half hours. I rang them at 7am they rang back at 8.30pm

My mum rang in the early evening, following spinal surgery, about 6pm and they rang at 3.30am.

The best was a callback within about 5 mins with an OOH appt (on a bank holiday!) For tonsillitis.

The worst was never.

The longest was about 1 hour and 20 mins whilst waiting for a callback about my very tiny baby. I took him to a&e in that time and he ended up having meningitis. I still go cold at thinking about what could have happened if I had waited for the call back.

About 18 hours about a year ago. Called about 2pm on a Saturday, got a call about midnight to say yes we know you're still waiting, a call from a nurse about 7am and doctor called about 9am. Agreed DD did need to be seen in person and made an appointment for 3pm that afternoon. Where they agreed with me DD had tonsillitis and prescribed antibiotics. Which were out of stock at every pharmacy open on a Sunday so I couldn't actually get until the next morning, when I could've just seen my own GP ( who is actually usually fairly good at seeing children) as by then it was Monday.

I was told I would have a call back last summer. I'm still waiting...

I've been called back by 111 in the middle of the night on 3 separate occasions, when I hadn't phoned them in the first place...

So apologies to anyone whose call backs I've been getting. I guess they just really like me.

We've used it a few times - worst was about 25 hours. By the time they'd called back to offer me a GP app, I'd organised one myself.

We have had two fantastic responses - rang back within 5 mins when DS1 had suspected concussion - we were in A&E within 30 mins

Rang back within 5 mins when DS2 had a horrendous virus, temp at 40c which was difficult to reduce. He was so poorly. They had us being seen by a GP within an hour.

Contacted them on a Saturday for a bad skin infection I had, when they phoned back I was in the queue for the pharmacy on the Monday having already seen a GP and been prescribed antibiotics for it.

Called at 12.30 am Thursday eve/Friday Morn. Got a call back at 4am. This was for a 13 year old boy with severe earache.

17 hours with very poorly child.

Needless to say, I'd assumed eight hours prior to that that they'd forgotten so went straight to A&E (which turned out to be the right decision) and when they did ring it took me by surprise!

Never. Called them when I had a gallbladder attack. (I didn’t know it was that at the time). They said they would get a doctor to call me. That was about 2 years ago.

I recently got a call back from the dr within 3 minutes! Was advised to take child to the out of hours clinic where the Dr would see her. Got there and straight in . Excellent service though we have had a few very ling wait times for call backs.

I used to work for NHS Direct (before it became 111). There were so many callers like this clogging up the system. It’s no wonder it takes so long to call people back when there’s so many people who couldn’t find their arse with both hands.

For myself.... Rang 111 Thursday night. Got a call Friday morning to say I was still on the list. Got a call on Sunday to say I was still on the list. Got a doctor's appointment on Monday morning - was told to go to AMU (acute medical unit) at the hospital and they would be expecting me. As I was putting together my overnight bag just before going to the hospital I received ANOTHER phone call to say I was still on the list. I was in hospital for 5 days.

So - nearly 4 days without having a call back - would have been even longer if I had waited for the call back rather than going to the doctor (heart condition).

Never and 48 hours. .in the case of 48 hours bil took my dh who was becoming septic to a&e as they hadn't phoned back in 2 hours. He just needed antibiotics as had it before....

They're probably bogged down by the likes of my MIL who recently phoned them twice, once for catarrh and another less than 24 hours after feeling fatigued.

I've called 111 twice, both times for me.

Both times I have had a call back from my GP/MIU nurse within 20 mins, and a face to face appt within an hour.

I've been impressed.

I did it online for myself and was told I needed a call back in 2 hours. 18 hours later they called me back to check on me and see if my condition had got worse, I.e. Still no doctor to speak to me any time soon. I told them not to bother, as I had got an Out of Hours GP appt, who then sent me to A&E anyway. A&E thankfully diagnosed migranes and not stroke.

I barely slept the whole night with my phone on loud, wished I hadn't bothered. This was Dec 2022, just before Christmas and possibly doctors strikes. My son had a rash last night and I decided to check on him myself overnight and seek medical attention today if needed rather than call.

I’m still waiting for a call back from 2013 😂

However I have also had very good assistance from them at other times.

17 hours for a call back at which point they sent paramedics.

About 18 hours to speak to a clinician . Although an operative called us back twice in that time to check we still required them and to tell us someone would be in touch soon .

Yes, OP, they do expect you to answer overnight.

When I phoned worried about DD we were already under observation in hospital before they phoned back.

I phoned this weekend about a non-urgent issue for myself that I'd been advised to seek advice on and I'd had two call backs within two hours.