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To tell my Gp and physio they are wrong?

118 replies

Iwannabeacrocodilehunter · 10/12/2022 09:14

I started suffering with plantar fasciitis early in the year, and as unpleasant as it was, it was generally bearable after the first few minutes in the morning, or after being sat down. I come to know that horrible pain, very very well.

However, the past 6 months, the pain changed to mostly affect the nerves in the bottom of my foot and the nerves that travel up the inside of my ankle. The pain comes on suddenly throughout the day, regardless of what I’m doing (I can be asleep) and it shoots about like I’ve had acid injected, and burns the inside of my foot and ankle. The pain is excruciating.

After doing my own research (yes I know) I have come to the conclusion that I am dealing with ‘Baxter’s Nerve Entrapment’.

However, three GPs and a physio seem to absolute DENY the existence of this condition, and keep telling me it’s PF. One even said ‘I don’t think it’s Bolshers’.

Am I being unreasonable to demand (politely) they look Baxter’s up. Or perhaps take a print off for them? I can’t afford to go private and no one is taking my concern seriously.

Is Baxter’s Nerve Entrapment not a thing in the UK?

OP posts:
New posts on this thread. Refresh page
ShyLilacHedgehog · 03/05/2026 18:04

Iwannabeacrocodilehunter · 09/10/2025 22:35

Hi there! That’s ok.
NHS care was non existent after I last posted. I called to see about my scan about 6 months later and was told it had been cancelled months ago. I got nowhere with another appointment. It was written off as dealt with, and then not a priority.
I persisted with the orthotics and they helped.
These days the pain is on and off. I have to be very careful with my choice of shoes.

Sorry I haven’t got better news.

Hi, sorry it’s been a while. I’m new to mumsnet and didn’t realise you had replied to my message.
That’s awful. How can they cancel a scan and not let you know! I too have persisted with orthotics and they do seem to help. I can’t walk barefoot without being in pain. I’ve managed to find a podiatrist who is familiar with Tarsal Tunnel Syndrome/Baxter’s nerve entrapment. He says it’s an under diagnosed condition that often doesn’t show up on MRI scans or nerve conduction tests. He’s developed a specific injection therapy technique and gets good results so I’m off to see him in a few weeks. He sees patients privately and on the NHS. Let me know if you’d like his details.

Iwannabeacrocodilehunter · 09/10/2025 22:35

ShyLilacHedgehog · 09/10/2025 17:25

@Iwannabeacrocodilehunter Apologies for resurrecting your old post but I am dealing with similar nerve issues in my foot. Did you get a good outcome from the NHS in the end? How did you advocate for yourself? I’m finding it quite difficult to navigate the challenges of the NHS.

Hi there! That’s ok.
NHS care was non existent after I last posted. I called to see about my scan about 6 months later and was told it had been cancelled months ago. I got nowhere with another appointment. It was written off as dealt with, and then not a priority.
I persisted with the orthotics and they helped.
These days the pain is on and off. I have to be very careful with my choice of shoes.

Sorry I haven’t got better news.

OP posts:
ShyLilacHedgehog · 09/10/2025 17:25

Iwannabeacrocodilehunter · 21/06/2023 14:17

It wasn’t that I wanted to be right, but I wanted to be listened to. I knew something was very wrong and I knew it wasn’t plantar fasciitis.

In the end I went to a podiatrist who custom made me orthotics to take the pressure off the nerve. They agreed that they did not think my situation was plantar fasciitis and showed me a model of a foot and ankle, introducing me to the Baxter’s nerve without me even mentioning it. I was so happy.

They have also told me that unfortunately the damage to the nerve appears to extend up the side of my ankle and that she doesn’t think it can be resolved by orthotics and physio alone. She told me to stop the stretching exercises as they were aggravating the nerve and doing nothing to minimise the compression. She anticipates that I am likely to require surgery. I am now awaiting an MRI.

Had I gone with the plantar fasciitis diagnosis, I would still be walking around in agony right now, stretching pointlessly.

Currently the orthotics keep me comfortable and I am looking forward to being pain free, likely after surgery.

Plantar and Baxter’s are not the same and in my case do not require the same treatment. I am relieved I questioned the diagnosis.

@Iwannabeacrocodilehunter Apologies for resurrecting your old post but I am dealing with similar nerve issues in my foot. Did you get a good outcome from the NHS in the end? How did you advocate for yourself? I’m finding it quite difficult to navigate the challenges of the NHS.

OMG12 · 21/06/2023 17:55

massiveclamps · 21/06/2023 16:03

@Iwannabeacrocodilehunter I'm glad that you are finally getting somewhere with this.

I always say to people, don't be fobbed off by your doctor, keep on at them, or go to a private clinic, anything, but don't just accept their word and go away and suffer.

My mum might still be alive if her doctor had diagnosed the real reason for her bloated stomach instead of assuming it was persistent constipation and hypochondria. No wonder she was constipated with that tumour blocking her guts. My neighbour might still be alive if her doctor had taken the pain in her leg seriously and had it investigated properly, because they might have found the bone cancer soon enough. Another family member of mine spent 6 months with a broken bone that everyone kept saying was a sprain. In the end a private CT scan via one of the top sports injury specialists in the country finally picked up the fracture. Rant over.

I’m sorry for your losses. I 100% agree with you. I’m at the point I don’t believe anything a doctor says to me, I demand all results and do my own research. If I’m not happy I go private. Doctors just want to tick you off their list

massiveclamps · 21/06/2023 16:03

@Iwannabeacrocodilehunter I'm glad that you are finally getting somewhere with this.

I always say to people, don't be fobbed off by your doctor, keep on at them, or go to a private clinic, anything, but don't just accept their word and go away and suffer.

My mum might still be alive if her doctor had diagnosed the real reason for her bloated stomach instead of assuming it was persistent constipation and hypochondria. No wonder she was constipated with that tumour blocking her guts. My neighbour might still be alive if her doctor had taken the pain in her leg seriously and had it investigated properly, because they might have found the bone cancer soon enough. Another family member of mine spent 6 months with a broken bone that everyone kept saying was a sprain. In the end a private CT scan via one of the top sports injury specialists in the country finally picked up the fracture. Rant over.

phoenixrosehere · 21/06/2023 15:47

MRex · 21/06/2023 10:40

@OMG12 - no I'm not. Appreciate doctors are annoying, but having had similar issues in the past myself, I'm just not sure of the benefit to OP in this particular case when the treatment would be the same. Circle your ankles, ice them raised and resting, wear boring shoes that fit well and have fresh soles with insole support, walk on your heels then on your toes to strengthen all the surrounding muscles and ligaments etc. Why isn't it more important to resolve the issue than to be right?

It’s more than just being annoying, it’s outright not listening to patients, having them jump through hoops to find out what wrong with them when things haven’t resolved and when proven wrong not even having the decency to apologise or even going as far as saying it’s in their head or they’re wrong about their own body.

HCPs not listening to patients and only hearing bits where they want to diagnose quickly and say “job done” are dangerous and cause more harm than good and it’s not them that suffer but the patients they’re supposed to be listening to and caring for.

OMG12 · 21/06/2023 14:23

MRex · 21/06/2023 10:40

@OMG12 - no I'm not. Appreciate doctors are annoying, but having had similar issues in the past myself, I'm just not sure of the benefit to OP in this particular case when the treatment would be the same. Circle your ankles, ice them raised and resting, wear boring shoes that fit well and have fresh soles with insole support, walk on your heels then on your toes to strengthen all the surrounding muscles and ligaments etc. Why isn't it more important to resolve the issue than to be right?

Because it’s vitally important for all patients to feel listened to, to have a discussion with medical professionals rather than be dictated to. The principle here is medical doctors are ignoring the concerns of the patient- a dangerous precident.

Iwannabeacrocodilehunter · 21/06/2023 14:17

MRex · 21/06/2023 10:40

@OMG12 - no I'm not. Appreciate doctors are annoying, but having had similar issues in the past myself, I'm just not sure of the benefit to OP in this particular case when the treatment would be the same. Circle your ankles, ice them raised and resting, wear boring shoes that fit well and have fresh soles with insole support, walk on your heels then on your toes to strengthen all the surrounding muscles and ligaments etc. Why isn't it more important to resolve the issue than to be right?

It wasn’t that I wanted to be right, but I wanted to be listened to. I knew something was very wrong and I knew it wasn’t plantar fasciitis.

In the end I went to a podiatrist who custom made me orthotics to take the pressure off the nerve. They agreed that they did not think my situation was plantar fasciitis and showed me a model of a foot and ankle, introducing me to the Baxter’s nerve without me even mentioning it. I was so happy.

They have also told me that unfortunately the damage to the nerve appears to extend up the side of my ankle and that she doesn’t think it can be resolved by orthotics and physio alone. She told me to stop the stretching exercises as they were aggravating the nerve and doing nothing to minimise the compression. She anticipates that I am likely to require surgery. I am now awaiting an MRI.

Had I gone with the plantar fasciitis diagnosis, I would still be walking around in agony right now, stretching pointlessly.

Currently the orthotics keep me comfortable and I am looking forward to being pain free, likely after surgery.

Plantar and Baxter’s are not the same and in my case do not require the same treatment. I am relieved I questioned the diagnosis.

OP posts:
MRex · 21/06/2023 10:40

@OMG12 - no I'm not. Appreciate doctors are annoying, but having had similar issues in the past myself, I'm just not sure of the benefit to OP in this particular case when the treatment would be the same. Circle your ankles, ice them raised and resting, wear boring shoes that fit well and have fresh soles with insole support, walk on your heels then on your toes to strengthen all the surrounding muscles and ligaments etc. Why isn't it more important to resolve the issue than to be right?

Spidey66 · 21/06/2023 10:38

I've self diagnosed on about 3 occasions via Dr Google and have always been right. The last time was gallstones. I was pooh-poohed by both GP and hospital as my pain was central rather than right side (even though reputable websites like NHS, BUPA etc said pain can be either right or central.) Cue a couple of horrified looking radiologists when I had an ultrasound scan due to what they could see, then on the day of the surgery the surgeon telling me after they started counting my stones but lost count at 200 (usually there's about 5).

OMG12 · 21/06/2023 10:28

MRex · 21/06/2023 08:24

Given that the treatment for either Baxter's nerve entrapment or plantar fasciitis is rest, ice, stretches and strengthening, plus better footwear... And the painkillers are similarly identical... Why exactly are you so excited about the diagnosis OP? Just start the exercise and wear better shoes.

Maybe the OP would like to feel listened to. Doctors think themselves God most of the time and patients their little subjects who shouldn’t question them.

I really hope you’re not a doctor.

OMG12 · 21/06/2023 09:28

Doctors are wrong all the time (and often very arrogant with it)- I once went to the doctors and told them I had gall stones, they told me it couldn’t possibly be and why, the gp basically sat there with the student telling him how patients didn’t always know best - 3 consultant appointments several blood tests a colonoscopy and mri later (several months) the consultant was so excited to tell me he had discovered my mystery Illness through his tenacity and genius - I had….. gallstones.

my Dad was told he had a few weeks to live, he died nearly 30 years later.

Anaesthetists don’t seem to agree that I can’t have certain drugs )although dentists are quite happy to believe me). Although it was all covered up I believe this arrogance once nearly killed me.

Go with your gut instinct, chances are you’re probably right. Don’t take no for an answer

MRex · 21/06/2023 08:24

Given that the treatment for either Baxter's nerve entrapment or plantar fasciitis is rest, ice, stretches and strengthening, plus better footwear... And the painkillers are similarly identical... Why exactly are you so excited about the diagnosis OP? Just start the exercise and wear better shoes.

YeahIsaidit · 20/06/2023 13:08

You can't doctor Google yourself and then demand actually trained medical professionals take your research because you think they're wrong. Jesus all you need to go is Google headache and after 2 mins you can conclude that you have a brain tumour and are 10 seconds away from deaths door

ASHTV · 20/06/2023 12:59

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Catterbat · 10/12/2022 17:48

Iwannabeacrocodilehunter · 10/12/2022 09:14

I started suffering with plantar fasciitis early in the year, and as unpleasant as it was, it was generally bearable after the first few minutes in the morning, or after being sat down. I come to know that horrible pain, very very well.

However, the past 6 months, the pain changed to mostly affect the nerves in the bottom of my foot and the nerves that travel up the inside of my ankle. The pain comes on suddenly throughout the day, regardless of what I’m doing (I can be asleep) and it shoots about like I’ve had acid injected, and burns the inside of my foot and ankle. The pain is excruciating.

After doing my own research (yes I know) I have come to the conclusion that I am dealing with ‘Baxter’s Nerve Entrapment’.

However, three GPs and a physio seem to absolute DENY the existence of this condition, and keep telling me it’s PF. One even said ‘I don’t think it’s Bolshers’.

Am I being unreasonable to demand (politely) they look Baxter’s up. Or perhaps take a print off for them? I can’t afford to go private and no one is taking my concern seriously.

Is Baxter’s Nerve Entrapment not a thing in the UK?

Sorry I haven’t read the replies yet but OMG I have this! I’ve had it for years. I’ve googled it, asked my GP, have never found any explanation for it. It comes on really suddenly (and yes quite often when I’m sleeping / lying down), always in a different part of my foot, usually the end of one of my toes. It’s like being stabbed with a hot pin several times, and yes it can then spread around the outside / bottom of my foot. I am definitely flat footed on that side and have also had issues with my hip and wondered if it could be related. I hope you find some answers! I’ve all but given up.

Iwannabeacrocodilehunter · 10/12/2022 17:42

Vegemite001 · 10/12/2022 17:29

I’m a healthcare professional (a podiatrist, actually). I don’t mind at all if people have self diagnosed or googled, it gives me additional insight.

For example, the OP thinks it might be Baxter’s entrapment because it shoots and burns up into her foot and ankle. That already gives me some clues for differential diagnoses. Also, she is scared about permanent nerve damage, which tells me something about her worries and values.

Allied health professionals are in a unique position, in that we generally have mote Time than GPs to listen to the patient’s story.

This post reassures me that by booking to see a podiatrist, I’ll be doing the right thing. I really appreciate your input. Thank you.

OP posts:
Iwannabeacrocodilehunter · 10/12/2022 17:41

Balloonsandroses · 10/12/2022 16:32

I’m a GP.

I’ll be honest, I don’t know a lot about Baxter’s nerve entrapment.

I wouldn’t mind you suggesting a diagnosis at all or a possible treatment plan. Makes my life easier - and you will have spent far more time thinking about your problem than I can with the best will in the world so sometimes at least you’re going to know more about it than I do. If patients suggest something and I think there’s a decent chance they’re right I’ll probably do it (unless it’s outside guidelines etc). If I don’t know enough I’ll do some of my own research be that reading or discussing it with colleagues. If I think they’re wrong I’m quite happy to explain why and discuss. It’s helpful to know what patients are thinking anyway.

I probably wouldn’t start off the consultation by saying “I think you’re wrong” though! We’re only human and that might make me feel a bit more irritable than “I’ve been reading and wondered if it might be….”

Thank you so much. This is very reassuring.

I would 100% broach this politely as I wouldn’t want to make anyone feel crap anyway.

OP posts:
Vegemite001 · 10/12/2022 17:29

Claireintheclouds · 10/12/2022 10:33

You’re the type of person most medical professionals hate, a dr Google

If I googled every time I had a tummy ache I’d see stomach cancer as the diagnosis, doesn’t mean the doctors are wrong for saying it’s food poisoning.

Pay for a private appt if that’s what you need to do but don’t be surprised when they say the same as the multiple other, trained professionals have done

I’m a healthcare professional (a podiatrist, actually). I don’t mind at all if people have self diagnosed or googled, it gives me additional insight.

For example, the OP thinks it might be Baxter’s entrapment because it shoots and burns up into her foot and ankle. That already gives me some clues for differential diagnoses. Also, she is scared about permanent nerve damage, which tells me something about her worries and values.

Allied health professionals are in a unique position, in that we generally have mote Time than GPs to listen to the patient’s story.

Xmassprout · 10/12/2022 16:57

Took me 10 years to get a diagnosis for one ongoing illness despite having the typical symptoms and family history. Took 3 different GP surgeries and several GPs to be referred to the correct place. One surgery later and my life was completely changed. As soon as I said 'I think it is x illness' they completely shut me down. Thankfully one Dr listened and referred me to the correct dept who put me on the waiting list for exploratory surgery that day.

I'm also asthmatic and my GP kept prescribing me an inhaler that wasn't working for like 3 years. It was only when I ended up in hospital that i was referred to the asthma nurse that regularly holds clinics at the GP surgery. She was shocked when I told her that I had told the GP I can't go outside when it's cold as it hurts to breath, and I was just told to take my current inhaler before going outside and to keep warm!

There is a very big difference between expecting a GP to know everything, and expecting a GP to do a referral to the correct people when the problem is beyond their knowledge!

HomemadePickle · 10/12/2022 16:46

I think you need a referral to a podiatrist - a really top notch one. After years of seeing doctors and physios for various foot related pain my podiatrist did a foot assessment that took over an hour. I then had custom orthotics made and over a few months my 20+ years of foot and leg pain was over.

msbevvy · 10/12/2022 16:41

Mum5net · 10/12/2022 09:59

I’ve had PF on and off for about seven years and recognise the kind of pains you say, but mine are pains that come and go, not constant over seven years. When I get a flare up it is almost always because I haven’t been wearing laced up trainers or walking boots 24/7. I don’t have slippers any more. I only have lace up shoes in house, too, that anchor my heel. Pretty difficult in summer and never bare feet.

i had acupuncture from a nhs podiatrist and shoe splints. I can self refer to the podiatrist if I get a flare up. my lovely GP said he would refuse an injection if I was offered ti him as its quite unpleasant but try everything else

Hope you get resolved soon. No fun.

Not sure your GP did you any favours there. I suffered terribly with PF and the injection cured it completely.
The injection wasn't too bad at all compared to the pain I was in anyway.

SierraSapphire · 10/12/2022 16:40

Yes, definitely question, I did some research about my condition and treatment as I felt that I wasn't being recommended the right route. I presented recently changed guidance and research papers to my NHS consultants who just ignored them. I paid for an opinion from a consultant from the national centre of excellence on my condition who agreed with me and wrote a letter saying the same but my local NHS consultants are still disagreeing because I think they're working from old guidance. I'm not convinced they've even read the letter. It's frustrating but at least now I have good information in order to make my own decision.

Balloonsandroses · 10/12/2022 16:32

I’m a GP.

I’ll be honest, I don’t know a lot about Baxter’s nerve entrapment.

I wouldn’t mind you suggesting a diagnosis at all or a possible treatment plan. Makes my life easier - and you will have spent far more time thinking about your problem than I can with the best will in the world so sometimes at least you’re going to know more about it than I do. If patients suggest something and I think there’s a decent chance they’re right I’ll probably do it (unless it’s outside guidelines etc). If I don’t know enough I’ll do some of my own research be that reading or discussing it with colleagues. If I think they’re wrong I’m quite happy to explain why and discuss. It’s helpful to know what patients are thinking anyway.

I probably wouldn’t start off the consultation by saying “I think you’re wrong” though! We’re only human and that might make me feel a bit more irritable than “I’ve been reading and wondered if it might be….”

Iwannabeacrocodilehunter · 10/12/2022 16:23

ThreeblackCats · 10/12/2022 16:09

If you know better than your GP and Physio leave them to work it out. You’re clearly way superior to folk who spent years at university training specifically.

I’m not at all saying I’m superior, but I do feel my symptoms are being ignored in favour of an assumption that if it involves the heel, it’s plantar fasciitis.

If someone had pressed on my foot a bit, tested out where the pain was coming from; asked about the type of pain or the times it came on, I would feel just a little bit more accepting of the diagnosis.

Following being told it was plantar fasciitis, I researched this to see how to take care of myself and that’s when I thought - nope. This isn’t what I’m dealing with. I’ve had PF before and this isn’t it.

My second and third appointments were over the phone. How can anyone tell anything from that?

OP posts: