Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

How TUI is making holidays more inclusive for kids with special educational needs and disabilities (SEND)

Planning a holiday for kids with additional needs is no easy feat. Thankfully TUI is making great strides in SEND provision across its TUI BLUE hotels with the launch of two brand-new sensory rooms for summer 2025. Read on for a sneak peak as well as top tips from Mumsnetters on navigating neuro-inclusive holidays.

By Rachel Erdos | Last updated Jun 6, 2025

Advertisement Feature This article has been Created by
A family sitting on the beach next to the sea

For families with neurodivergent children, going on holiday can present complex challenges. Airports, unfamiliar settings and busy resorts can sometimes be overwhelming, making it difficult for everyone to relax and enjoy their time away.

Which is why we’re delighted to hear that TUI is taking steps to make its holiday experiences more inclusive to neurodivergent guests, with a firm focus on catering to children with special educational needs and disabilities (SEND)

From introducing new sensory rooms to implementing tailored staff training across a range of popular hotels, as well as offering a dedicated Assisted Travel team to help with trip planning and logistics, TUI is setting a new standard for inclusive travel.

And by taking meaningful steps to support children with additional needs, TUI is helping to ensure that every child can experience the joy of a family holiday, without unnecessary stress or barriers.

TUI is fantastic for assistance with special needs. Had nothing but good experiences with them across all my friends who have children with SEN and have used them.

-Mumsnet user, Afterfire 

About TUI's new sensory rooms

TUI Blue Nausicaa Beach Sensory Room

TUI Blue Nausicaa Beach sensory room.

TUI’s first-ever hotel sensory rooms will open in summer 2025 at two of its TUI BLUE resorts:

Designed to support neurodivergent guests and their families, the rooms will provide a calming, low-stimulation environment, helping children (and adults) who may struggle with overwhelming holiday settings. The rooms will feature:

  • Soft lighting to reduce sensory overload

  • Interactive sensory equipment to engage children in a controlled and soothing way

  • Quiet zones for relaxation and decompression

TUI's SEN-friendly sensory rooms at TUI BLUE hotels

The sensory rooms will provide a calming, low-stress environment.

The sensory rooms will be open for families to use at any time during their stay. Additionally, dedicated drop-in sensory sessions will be offered by the in-resort kids’ club teams. These structured sessions aim to provide a supportive space where children with neurodiverse needs can engage with their surroundings at their own pace.

TUI Blue Nausicaa Beach Sensory Room play area

The sensory play area at TUI Blue Nausicaa Beach.

If you want to go abroad to Europe [on a SEN-friendly holiday] I would recommend you do a package holiday with someone like TUI. They are always brilliant in terms of airport assistance and ensuring you get a room in a quiet area.

-Mumsnet user, LiveOutLoudRose

Expanding SEN support across TUI BLUE hotels

Sensory light features at TUI Blue Nausicaa Beach

Sensory light features at TUI Blue Nausicaa Beach.

TUI’s commitment to SEN inclusivity goes beyond the introduction of sensory rooms. The tour operator is rolling out a wider programme across its TUI BLUE hotels to improve accessibility and support for neurodivergent guests. Key initiatives include:

  • Enhanced staff training: Frontline staff at TUI BLUE hotels will receive specialist neurodiversity awareness training to help them better support families with additional needs

  • ‘Now & Next’ boards: Visual schedules will be introduced in kids’ clubs to help children understand the structure of activities and transitions throughout the day

  • Communication cards: Designed to support non-verbal or minimally verbal children, these cards will help kids express their needs more easily to kids’ club hosts and hotel staff

  • SEN agency partnership: TUI has partnered with an SEN childcare agency to develop and implement a bespoke training programme for childcare teams across its hotel portfolio.

Through these initiatives, TUI is leading the way in making sure children with SEN feel welcome, understood, and able to fully participate in their holiday experience.

Top tips for travelling with kids with SEN 

While TUI’s new initiatives are designed to make holidays a little smoother for families, a little extra prep can also go a long way in helping to create a stress-free trip. Here are some top tips from our holidays forum, all from Mumsnetters that have holidayed with kids that have additional needs. 

1. Plan ahead

Research your destination and hotel/apartment to ensure they have the facilities and support your child may need. Contact the property in advance to discuss any special requests.

Our DS liked the TUI Splashworld / Holiday Villages which are AI and normally include beach access. He loved the AI food, they have a kids section of pretty plain food all separated. You help yourself too and can eat in the same place at the same time if you want. He loved the bingo as he loved numbers and there were songs which got repeated, which he liked. Loved swimming, waterparks and the beach.” Mumsnet user, Penguinsa

2. Create a visual schedule

Using a simple visual timetable can help children understand what to expect each day and ease anxiety around changes in routine.

Everyone is different, but I found keeping a clear structure to the day helped mine a lot. Mine is 15 now, but still likes some structure and advance warning so he knows what the options are and there are no surprises.” Mumsnet user, Goblinchild

3. Pack sensory comfort items

Bringing familiar items such as noise-cancelling headphones, fidget toys, or weighted blankets can help children feel more secure in a new environment.

Take familiar items if needed and put some in your hand luggage in case the cases go astray (my DD is very rigid with behaviours including particular bedtime stories, clothes etc).” Mumsnet user, Sidge

4. Get familiar with new environments

Reading or watching videos about airports, hotels, and holiday activities can help children prepare for new experiences.

For our holidays, we tend to go to similar places, but we always do a lot of talking in advance and looking at pictures.” Mumsnet user, Mrsrosetta

5. Consider travel assistance

Many airports offer assistance programs for neurodivergent travellers, including quiet waiting areas and priority security screening. In fact TUI has a dedicated team to help passengers plan, book and travel on a neuro-inclusive holiday.

Tui is very good in terms of special assistance - if you book it when you book the holiday they’ll make sure you’re all sitting together on flights for no extra cost, they’ll give you extra luggage allowance for extra clothes for sensory reasons/ medications etc / nappies if you need them, and if you have a blue badge as we do they’ll even give you private transfers to and from the resort so you don’t have to go on the busy coaches with everyone else. Mumsnet user, Pigeonqueen

About TUI 

When it comes to booking a holiday, we know everyone likes something different - from great value all inclusive deals with TUI MAGIC LIFE where kids can go free* at selected hotels to our action packed Holiday Village options and our TUI BLUE for families hotels which cater for everyone and are handpicked just for your family.

Our holiday portfolio ticks off everything from beach holidays and city breaks through to lakes and mountains getaways. We also offer tours that let you experience exotic places like Costa Rica, South Africa and Japan in a brand new way, and multi-destination trips with over 5,000 combinations to choose from. As one of the biggest UK holiday companies, we're here whenever you need us - via our stores, website or 24/7 Holiday line. Book now for a £0 deposit* when you pay via Direct Debit*.

About the author 

Rachel Erdos is an Editor at Mumsnet where she commissions, edits and writes content with a focus on family travel.

She has written hotel reviews, features and destination guides for top publications including the Guardian, Four Seasons Magazine, Travelzoo, Visit Britain and Visit London. She loves nothing more than researching and writing about fun things for families to do in destinations near and far, as well as trawling the Mumsnet holiday forum for inspiration for her next trip away with her husband and two kids.