Note that the representives of the 15 organisations were contacted between January and April 2018.
This was a time when women's voices were shut out and the mantra of 'transwomen are women' was the prevailing orthodoxy. How times change.
Reading the excerpts from interviews, the particpants seem eager to show that they aren't transphobic, that they've had the right training, that they feel willing and able to take on men who identify as women, and that TWAW. Apart from the anecdotes showing how sensitive they have been, there are no numbers, no data, just stories.
A week's a long time in politics. Four months and the political landscape has changed completely. The focus now is NOT on how inclusive your service is for men identifying as women, (men-iaws?) but how safe it is for the users that it was designed for.
You have to wonder whether the interviewees would give the same responses in the current climate?