Word of warning to anyone considering buying shoes or boots from JustFab.co.uk! A friend at work recommended them to me back in October and I went online and bought a pair of boots. When they arrived I thought they were ok but not of a great quality, but as they were only £17.50 I decided to keep them and made a mental note not to bother looking at the website again. Fast forward to today, when I actually sat and read my credit card statement properly - JustFab had taken £35 from my card in early January.
I have just called their Customer Service department to query the charge and was told that when I placed my first order, I signed up to their VIP agreement !!! (really??). They have taken a total of £105 since my first order in October. I asked for the agreement to be cancelled immediately and said I had no knowledge of the agreement and asked for a refund. Cue 25 minutes of to and fro arguments with them claiming that if they cancel the agreement then my £105 of credit will be worthless and it is their policy not to refund. They then put me on hold for 10 minutes when I asked to speak to someone more senior and I ended up ringing off.
Luckily my credit card company are very understanding and have cancelled any further payments and I will dispute the 3 lots of £35 already paid.
I have had a quick look online and lots of people seem to have fallen into the same trap. As far as I can see, when you agree to their standard T&C's you are also signing up for VIP membership and a £35 per month fee for the honour!
Yes, I should have read the smaller than small print, but I promise it is not obvious in the slightest.
So if you are tempted by the adverts on TV, don't bother, the quality is sub standard and their trading methods and customer service STINK!!
Please or to access all these features
Please
or
to access all these features
For beauty and fashion style advice, join in our Style forum chat.
Style & Beauty
JustFab.co.uk, don't bother
43 replies
TigsytheTiger · 27/01/2014 14:00
OP posts:
damienxx ·
12/10/2014 15:52
This reply has been deleted
Message deleted by MNHQ. Here's a link to our Talk Guidelines.
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.