ignorant damn woman is asda.........................<<argh>>

[psychomum5]

tis DD1's birthday tomorrow, she will be 15

she is having a sleep-over tonight with her three closest friends, and they want pizza and pasta for dinner........all well and good, asda do the make-your-own type so I can also have pizza, just obviously without the cheese (severe allergy issues).

anyhoo

we are waiting to have one made up, and in the meantime the lady is making up a previous customer. problem is, se makes a mistake with the topping, so instead of start afresh, she pulls off the mushrooms she was using and throws them back into the pot.......along with some of the cheese.

clearly this means the the mushrooms are now contaminated (which for most people will not be a problem, for me it could mean another 999 dash to hospital!).

My issue tho........I tell the lady and cancel my order, and she tries to insist that it is not her fault, and I should still have the damn thing.

no, the allergy is not her fault, I quite agree......what IS however is the filthy practice of taking toppings off of pizzas, throwing them back into pots, and thinking it does not matter!

It does tho!! not just to allergic people, but also the fact the the pizza she was making had pepperoni on it, the mushrooms had been put ON with the pepperoni, and then taken off................this means that vegetarians also will find that food is contaminated (or rather, they won;t as they don't realise), and that, IMVHO, is worse!!!

and the lady................completely clueless to what she is doing/has done.
!

[shonaspurtle]

Nice. I wonder if that's Asda policy or just her own little penny-saving idea

[2shoestrodonalltheeggs]

yanbu
complain

[Idranktheeasterspirits]

YANBU. Until i had a childminder with a son who has severe allergies i didn't understand just how much of a minefield it can be.

[Daffodingles2]

yuk!
Complain.

[psychomum5]

2shoes, I am planning to.

I would have done today, but as you can imagine, saturday in asda is not the funnest time to try and complain coherantly!!

shona, hoping it is her idea, not asda as a whole. altho I think it might well be as I have not reacted to those pizzas before.

[ilovemydogandMrObama]

People just don't understand allergies....

DS is severely dairy allergic. Last week we were at my friend's house. She is an extremely intelligent woman -- just got a funded PhD, etc. She was making lunch, carefully checked the ingredients and then as we were chatting, she dumped a ton of butter into the pasta

She then served it, and was horrified that there was butter in it which she said she did automatically...

[Lizzylou]

YANBU, that would put me right off (and I am neither allergic to anything or vegetarian).

The Asda pizza are lovely, I had to wait 15mins tho for mine last night as two middle aged women both served a man who they were lusting after, and they admitted it too!

He was a minger n all

[MANATEEequineOHARA]

That is really revolting. You should definitely complain.

[TheCrackFox]

Eeewww! Complain, complain, complain.

[psychomum5]

riven, thats just it. they would not be impressed if someone died and they got sued.

see, many places are finally getting clued up to allergies, (and good food practice), this lady........really does not look as tho she has been trained!

[MillyR]

Complain. People's attitudes to allergies are ludicrous; a lot of the time they don't take them seriously at all.

[Gorionine]

Not HER fault???? Did you put the mushrooms back in the container and then wrongly accused her of doing it? you bad bad person!

I do not know about complaining but I would definitely mske the manager aware of the practice and tell them about your concern WRT food allergies.

[psychomum5]

damn, just realised I never got her name!

oh well, the time should give them a clue when I ring in. she was the only oe on the counter.

[psychomum5]

nooo.....she tried to say that I should still have the pizza I was ordering (I didn;t have it by the way, I stalked off in disgust when I realised she was ignorant) as it was not her fault I am allergic.

cos that makes it ok then to throw food back into pots then......

[Lizzylou]

YOu should complain, I normally wander off when they are preparing them, I would never have known if they'd done that(our deli staff are obv all nymphos who take their time making the pizzas as they are flirting with any male who passes, I am only half joking).

If she is that clueless, she needs training

[BecauseImWoeufit]

If they're doing that when you're watching, then surely there's a danger that they will be doing that all the time, and that therefore such a pizza represents a huge risk for you?

I think you would be better off buying yourself plain pizza bases and doing your own, so that you're sure the ingredients haven't been contaminated in any way.

[psychomum5]

ok, just rang the store......

not sure what I expected, bar an apology from the man I spoke to, but that is all I got. along with what felt like a (I know I could not SEE him, but it was the tone of voice.....you know....the 'why are you ringing about this, like I care' type tone.

Now, I am not asking much, but little consideration for your customers might be nice, a horrified tone and a promise to never to it again would be great, a voucher for a free pizza even better (altho TBF, I would not trust them again I don;t think, and it is not really his perogitive to offer me a free voucher just cos I walked away either......).

me thinks a phone call to the asda main board tomorrow might be in order. that line is closed now.

[MillyR]

You should email them; it is much more formal than a telephone complaint that nobody ends up accountable for.

[differentEggD]

Send it in writing so they can't "accidentally" lose details of the phone call.

[psychomum5]

oooh yes, email might work better...thanks for that.

ooh, I could link them to this thread, they can see lots of horrified faces then and see that it is not just little old me making a fuss, lots of others think it disgusting too!!

[bluebump]

I saw this happen in Morrisons, someone was making a pizza up to go out on the shelves as one of their fresh type range, she had her hands in the meat and then on the cheese and then she made up a veggie one after with the same gloves on. As a veggie it never crossed my mind that this might happen before. You should ring that main number tomorrow for sure.

[BouncingTurtle]

DH said the other day he thought Asda was going down hill... I think he may have a point!

Funnily enough, we got a pizza the other day. It should have been our usual ham, pineapple, red onion and mozzarella, only they had forgotten the pineapple DH hadn't noticed.
Obviously just an annoyance compared to psycho's experience which frankly is a health hazard on many levels! But still bloody sloppy, IMO!

[CherryChoc]

Grr that is awful. I am allergic to cheese (though only a mild allergy) and whenever we order pizza we have to order from Dominos as they are the only ones I trust to make one up properly without cheese on. But recently I've found them sloppy with their making up of the pizzas as there has been a flake of melted cheese on my pizzas.

Not too much of a problem for me as I can pick it off but for somebody else that could be really dangerous

[StealthPolarBear]

This sort of stuff I notice all the time, being vegetarian. Deli staff using the same knife to slice the sandwich they make me as the use to slice the beef one before it
Obviously in my case it's not that big a deal and it's up to me how much of a fuss I make but it does happen, all over and all the time