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To e-mail head office regarding this?

(105 Posts)
HateMyJobWhatShouldIDo Thu 27-Apr-17 19:18:33

Popped into Morrisons yesterday for a few bits with my mum. Both had less than 10 items so went on the less than 10 items bit - there was nobody else there. We only had the one trolley between us so were sorting out what was mine and what was hers, took maximum 30 seconds. In this time a member of staff with a coat on so was at end of his shift pushed in front of me and my mum and the cashier said "you dont mind do you he's desperate to get home". Actually, yes we did mind. just beause he works there doesn't give him priority above anyone else. He only had 2 things but took ages counting out his money, then they had a chat about when they'd next be on shift together so took a good 5 minutes.

We both said that we werent happy with what had happened to the cashier, I said that it was wrong. She said "oh sorry" with no feeling behind it. As we walked off I said "I'll be emailing head office"

Now wondering if we should do? Would you?

Trifleorbust Thu 27-Apr-17 19:20:49

It isn't polite. Not sure I could get that worked up about it, though.

WorraLiberty Thu 27-Apr-17 19:20:51

No I couldn't be arsed.

Also, 5 whole minutes?

Sorry, I can't see it actually taking that long although I appreciate things can seem longer when you're a bit irritated.

Icanseethepigeon Thu 27-Apr-17 19:20:59

Really? Can you actually be added?

Icanseethepigeon Thu 27-Apr-17 19:21:24


WorraLiberty Thu 27-Apr-17 19:21:31

And all HO will do is type 'Oh sorry' or words to that effect.

ZaraW Thu 27-Apr-17 19:21:46

Annoying but I certainly wouldn't be contacting HO.

AlwaysTheWinner Thu 27-Apr-17 19:23:11

If you minded, you should have said at the time or gone to speak to the store manager. Not worth an email IMO, what do you expect head office to do?

EduCated Thu 27-Apr-17 19:24:06

Why would you say you're emailing head office if you weren't actually planning to?

C0untDucku1a Thu 27-Apr-17 19:25:59

I always let people with a Couple of items before me.

Not totally convinced by your timings. Max of 30
Seconds to sort out two people's shopping, staff chtting for a full 5 minutes knowing customers are waiting?

PeaFaceMcgee Thu 27-Apr-17 19:26:10

It'll take you longer to sort out the email than the inconvenience caused to you. The time to say something was when they were chatting, e.g. "excuse me, we're in a hurry"

If you complain you'll give them a good laugh, at least.

Whosthemummynow Thu 27-Apr-17 19:27:10

Emailing head office seems a bit extreme. Maybe speaking to the store manager would be more appropriate

AgentProvocateur Thu 27-Apr-17 19:27:43


Oh, wait..... Are you being serious?

WorraLiberty Thu 27-Apr-17 19:28:14

I think Head Offices everywhere are probably swamped with the tiniest little butt hurt complaints nowadays.

Back in the days when we had to either complain in person, put pen to paper, buy a stamp, go out and post the letter...or we got held in a telephone queue for ages, most complaints were actually about something worth complaining about.

Nowadays it's all too easy to fire off a quick email or complain via social media.

But someone still has to go through the mountain of shit to weed out real complaints.

BikeRunSki Thu 27-Apr-17 19:29:52

Were you and you mum also desperate to get home? Did you miss anything important?

Unihorn Thu 27-Apr-17 19:30:09

My company's HO redirects complaints to the store in question. As a PP said people complain so much these days that noone really cares I'm afraid. By all means go ahead if it would help you feel better but don't expect anything to come from it.

peachgreen Thu 27-Apr-17 19:31:25

I suspect the staff member felt you were splitting the bill just so that you could use the less than 10 items till and were therefore pretty annoyed at you already!

QueenMortificado Thu 27-Apr-17 19:31:32



LemonScentedStickyBat Thu 27-Apr-17 19:32:53

Having worked in retail, I think any good store manager would want to know about things like this.

Waitingonasmile Thu 27-Apr-17 19:35:18

If you were faffing about sorting your items then I think they were entitled to go first. What a ridiculous thing to get upset about. Emailing head office hmm.

Crisscrosscranky Thu 27-Apr-17 19:36:19

confused seriously!? Do you have nothing better to do?

By the way, people who use the ten items or less with a trolley are super annoying.

thenewaveragebear1983 Thu 27-Apr-17 19:36:49

To be fair, if I was at the checkout dithering sorting out my shopping, and someone had come up behind me with only 2 items, I'd have let them go through in front. But then, I shop at Lidl, that's what we do there.

Maybe he shouldn't have stopped for a chat, maybe the cashier should have hurried him through, but really? 5 minutes? I'd not lose any sleep over it.

Arkhamasylum Thu 27-Apr-17 19:37:29

It all depends whether you actually wanted to get the cashier into trouble or just make her worried that she might. She did apologise to you. How much feeling were you after?

It all seems a bit petty and pointless. 'I'll be emailing head office' is quite embarrassing, actually, as if you're trying to show some power over the cashier you don't actually have.

EduCated Thu 27-Apr-17 19:38:39

What if the person hadn't been an employee?

AfroBrown Thu 27-Apr-17 19:39:00

Always complain you never know what you will get in return. Competion is so fierce with supermarkets you should tell them you never receive such service at another retailer

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