I have a longstanding love of books and reading, which has seen me as a regular library visitor throughout my life. I am well organised, able to follow directions and prioritise tasks. Recently I have been working as a virtual administration assistant for a small internet firm. As this role was home based I had to manage my time well in able to complete the work required within set time frames. My main duties were to create accurate record of customer order queries and complaints. The nature of the role and, indeed the business, meant that I was able to demonstrate and improve my IT skills.
I am familiar with Windows, Microsoft Office and have experience of using a number of in-house computer systems. As part of my Access course at Thames Valley University this year, I have also completed a module incorporating ICT skills which was assessed at 6 OCN credits at Level 2.
Throughout my working life and recently as a volunteer organiser at a Mother and Toddler group I have had to show an awareness of Health and Safety issues and practices. I was also awarded a CIEH Health and Safety in the Workplace certificate after completing a short course demonstrating the importance of Health and Saftey guidelines and correct procedures.
My experience of front line customer care was developed mainly from work as a sales assistant and within Wexham Park Hospital where I had to communicate clearly and effectively with customers, dealing with customer complaints in a sympathetic and professional manner. My experience working as a Mystery Shopper has also highlighted the skills required when dealing with customers.
Whilst working within a retail environment I was responsible for cash handling, completing financial sheets and PDQ printouts totalling daily sales. I am confident in my numeracy skills and have been asked to assume the role of treasurer for a pre-school.
As a commitee member of a pre-school I have been made aware of the importance of a positive attitude to diversity. With the Early Years Foundation Stage curriculum recently being implemented I have had a responsibility for these issues and have also demonstrated a positive attitude to embracing change, as well as an ability to consider alternative ideas and methods.
The Health Module of my access course has also covered issues of reflective practice which helps to analyse professional interactions and consider how your personal performance could be improved in future. I have also learnt