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Original poster

got a letter from JCP about a customer compliance officer

38 replies

dowaditty · 05/08/2008 11:43

Hey

I got this letter this morning saying

Dear miss smith

we need to see you to discuss a query that has arisen conserning your benefit. It is important that you are available, as it may affect your benefit. A customer compliance officer M. STEWART, will be calling n thursday 07/08/08 betweeen the times of 9.30 and 4.00. Please note we will not be able to state a specific time.

If you are unavailable please let us know as soon as you can before our visit, our telephone number is at the top of this letter. We will then re-arrange the visit.

It goes on to tell me what id i will need ..

Passport, driving licence, bills, rent agreement, bank statement bearing your name and address.

My driving licence still has my parents address on it, as does my bank statements.

Does anyone know what it means? Could be about?

I live with my 7mo son, i had a 6 month check in june, and the guy said that they had no record of my son living there.. but i handed his birth cert into them when he was born. The guy marked it down at the time and said they hadnt recieved anything..

If i have posted this in the wrong place, sorry, please let me know!

Holly.

OP posts:
prettybird · 05/08/2008 16:24

Even better: and I'm sure the washing is just full of things like baby clothes and your knickers. As long as you don't wear men's boxers for underwear, you've got nothing to hide!

Original poster
dowaditty · 05/08/2008 16:26

LOL no i dont, haha only girls underwear here lol.

OP posts:
willweeversell · 05/08/2008 16:55

Please don't panic to much, I think that these checks are becoming more and more common, the fact that someone has made an allegation effectively means they have no choice but to send someone out. All they want is to see your circumstances and get an idea if there could be someone there.

As others have said, be really upfront and honest, tell them that your ex now has someone else, your sister (!) and that there is no relatioship between you apart from that of both being parents to your lo. Offer to let them have a look around. Don't mention the bread etc, just to be on safe side.

Don't panic!

Original poster
dowaditty · 05/08/2008 19:21

thank you all! Reading this over has made things a bit better! I am still so crapping it though! eep

OP posts:
prettybird · 07/08/2008 13:38

Hope it goes/went well and you managed to get it sorted out

Original poster
dowaditty · 07/08/2008 18:32

hey!

the guy came today, said that someone had called saying i was "socially accepted within the comunity as being in a relationship".
I told him basically that my xp collects ds and takes him then brings him back as i dont have a car and he lives 27 miles away blabla. he said that someone saw him carrying shopping bags into here. So i told him that he brings me bits and pieces for ds.
he said that he is happy with that. so hopefully all is well again!
I didnt need to go too far into detail about me and xps relationship, the man was friendly and could see i was upset by the whole thing. Ds was crying and being really crabby which was stressing me out even more. but he left saying that should be the last on the subject unless the person calls back!

OP posts:
prettybird · 07/08/2008 18:58

Maybe somebody is jealous that yuo have been able to keep an amicable relationship with the father of your ds

Sad that somebody doesn't have better things to than spread gossip and not check thier facts. Have you go tany idea as to who it could be?

Maybe you need to suggest to your sister that she should be a bit more blatant about your relationship with him .......... unless she looks like you!

clarebear1 · 07/08/2008 21:58

How dod 2day go dowaditty?

kyrst21 · 14/10/2009 16:53

PLease HELP
I recieved a letter this morning saying ive to attend a meetin with a customer compliance officer..the letter reads
We are updating your details and need to see you to review the information we currently hold on your claim.There may have been changes you have not yet told us about. It is important you attend,if you do not it may affect your benefit..then asks for proove such as passport,utility bills etc
Has any one attended these meetings before and know exactly what there about.
Im a young single parent and have got myself into a bit of a panick
x

linnyloo2uk · 05/11/2009 19:38

i got one of these letters as well and was to attend an interview i phoned to rearrange as im not well now shes coming to the house tomorrow can anyone tell me what its all about

linnyloo2uk · 06/11/2009 17:57

well compliance officer has been and gone it was just to check everything is still the same and that i am getting everything that i should be so if you get one of these letters dont panic like i did (wink)

mumsygem · 12/08/2010 21:38

The same thing has happened to me i have got a compliance officer coming round on tuesday. Im bricking it as they have made me feel like they got something on me and i dont know what. I live in teesside and my son's dad is living in wales. I get income support and i dont work. my son's dad comes back over here to see his son 1 or 2 weekends a month and stays over. i do admit we did try to get things back on at christmas but it didnt work and im now 8 months pregnant with our second child. he lives and works in wales, he has no ties to my house (owned by myself) apart from he pays for the sky bill and broadband as i could not afford it and he wanted our son to be able to watch his cartoon channels which he does all day and for our son to be able to go on skype to see him when he away.Am i braking the law here? i dont get any money of him and frankly i dont want any. i do have a good relationship with my son's dad and maybe one day we could work it out as he is a good man and great dad to his kids. but am i not allowed a life because im on income support or a privrate life? i think someone has said that he is living with me cos he stays the times he here but i didnt even let on to anyone i was in recipt of benefits. its not something u like to shout about is it.is it just my word against the systems ? or do they have someone watching me? this makes me very uneasy to think some stranger might be stalking me as i am on my own with a 2 yr old and pregnant. please help answer some of my questions as i dont know who to turn to.

Thank you
gem

mandy5526 · 22/11/2010 13:28

hi i had a letter from the job centre sayin that i will be having a visit from a customer compliance officer regarding a query to do with my benefit. I am a single mum receiving income support for the past 3 years and i receive cb and ctc. my oldest son is 4 and i have recently had a baby whos now 3 months. my problem is that my kids father has no contact with his children we have bn separated for years and I stupidly had a one nite stand with him last year and got pregnant.
He's not been around during the pregnancy he was ther to register the birth and that was the last we saw of him, I have no contact details for him as i dont speak to him.
is this maybe the reason for the customer compliance officer comin out? does anyone know what i should expect and what they may ask me? will i forced to give my kids fathers name or anything or be forced to apply for maintanence? as i dont want anything from him. can the customer compliance officer search or look round your home? im quite a private person so dont like people goin thru my things.
also my bank statements are stil addressed at my mums house havnt got round to changing it am i doing anything wrong here?
thank you

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