Feedback issue with boss - advice please!

[Angelcake1991]

Hi,

Wanting opinions if possible..

Ive been at my job now for just over 3 years. Customer admin role at local authority.
Every month 4 of our enquiries get "marked" and we are given an overall score out of 100%. We are expected to get high scores and, generally, i do.

I get on well with my line manager. He doesnt do much but then again this is the council and lots of managers get away with this & are very good at making themselves seem busy.

Yesterday whilst i was dealing with 2 live enquiries my boss messaged on teams (was wfh) to advise he was going to start his favourite job of marking of the enquiries and hed noticed id misadvised one customer. I had a quick look at the enquiry he was referring to and i had not misadvised and replied to my boss to say id given the correct info. He replied with thanks for correcting him and he'd decided not to use that one for marking.

Half hour later he teams messaged whilst i was again dealing with live enquiries to say "lets play a fun quiz - what is wrong with this enquiry?"

Then he sent me his "reflection" of what was wrong with it. Most of which was completely unjustified.
By now im getting annoyed and stressed out by his nit picking messages, especially whilst i waa dealing with customers on the phone.

I felt he was going through past enquiries just to find something he could mark down. Whether this was due to me correcting him initially i dont know.I messaged him to say he was stressing me out (which id never normally say) and he replied with hes "just doing his job".

Not only do i feel that the "feedback" is unjustfied its the way it was communicated to me. Im really not happy and feel hes being predantic. He said we will talk about it on monday.

Any thoughts?! Am i over reacting?

Soumds to me that if it’s THAT important it should be done more regularly (say 1% of enquiries selected at random on a more frequent basis, say weekly) in order to be able to be used constructively in order to provide guidance timeously to staff who are making mistakes rather than let this continue. Otherwise it’s just a tick box exercise that wastes his time and causes stress for nothing and whats the actual point of it?! If a colleague is giving out incorrect advice for four months it’s not helping anyone.

And, if it’s THAT important, time should be given for a 1-2-1 weekly in order to provide the results and feedback where required, in order to provide meaningful engagement in this “important” issue so staff can concentrate fully on live enquiries and also fully engage in the process to ensure all staff are performing as expected.

Id tell him that and see what happens.
Id not tell him this, but I’d imagine not a damn thing.
If nobody wants to change this outdated and unprofessional system probably conceived by some fuckwit that knows fuck all about things these days, then it’s because it’s a load of crap and everyone senior knows it but none have the balls to challenge it, they just want the money…..

Ask him if he’s been told to select a % for improvement or something and watch his reaction very carefully.

I would just ignore all contact until you are free to communicate with him. His interruptions probably affect the way you are dealing with a live enquiry.