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Original poster

Tesco online shopping picker not fast enough

128 replies

WordsFailMeYetAgain · 31/07/2025 13:45

Hoping someone will have advice for my son.

My son is 20 (almost 21) and works at Tesco as an online shopping picker. He is also at university, will be starting his second year in October and this job is so that he has money to support himself through uni.

He has ASD, Dyslexia and is hypermobile. Tesco are aware of this and knew this when he was employed. He has been with them since September last year.

He has just come home from work and told me that he has been called into a meeting tomorrow and is worried that he is going to be let go because he is too slow. Tesco have a pick rate and my son is consistently below this due to his dyslexia primarily but also his hypermobiity which makes it difficult when the trolley is getting full.

He is in the union and I have told him that at the meeting tomorrow, he must point out his disabilities and following the meeting he must seek out his union rep and tell them what has happened.

Does anyone know whether they can legitimately get rid of him because he is slow due to his disabilities?

OP posts:
AngelicKaty · 08/08/2025 13:55

WordsFailMeYetAgain · 08/08/2025 12:31

Quick update:

DS had his disciplinary this morning. He has been given a written warning which will stay on his record for six months for the holiday mishap.

His pick rate this morning was 187 so comfortably above target.

Once again, thank you all who provided valuable links and help. It was all very much appreciated.

Thanks for the update OP. The warning for the holiday error was probably expected and deserved, but he'll learn from it. I'm delighted to hear he's now meeting the pick rate target and perhaps all the nay-sayers on here can now wind their necks in - you know your son best and you were right about his capability to meet the target. Well done him! 🤗

notnorman · 08/08/2025 17:42

vallaloop · 08/08/2025 12:40

In the NHS, we would use the term ‘auditory processing disorder’ rather than auditory dyslexia. The latter is very uncommon in the UK.

Show quote history

Yes- which is totally different to dyslexia (although can be co-morbid)

Rosscameasdoody · 08/08/2025 22:13

Harassedevictee · 05/08/2025 08:59

The key to reasonable adjustments is “reasonable”.

Many reasonable adjustments cost nothing. According to ACAS the average is £75. Access to Work can help employees with extra costs e.g equipment.

As a society we have an increasing number of young people with disabilities claiming benefits rather than working. This is unsustainable long term.

The question is which is better people living solely on benefits or people doing 80% of a job, possibly with benefits topping them up?

The key thing employers, and potential colleagues, need is creativity. This doesn’t just apply to people with disabilities but to pregnant women, working parents, carers etc. for example:

  • flexible working be it part time, start of finish times, longer breaks etc. Not possible in all jobs but in many.
  • Adjust targets e.g. 10% reduction.
  • Provide guidance on the range of reasonable adjustments that managers have discretion to use.
  • job redesign
  • Engage with the individual to find out what barriers they face
In this case a % reduction in pick rate and/or limiting to the frozen/chiller sections is a proportionate reasonable adjustment. Which is why this is what has been put in place.

Just remember any one of us can become disabled at any time e.g. car accident, illness etc. How would we want to be treated.

This. Nails it.

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