Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Work

Chat with other users about all things related to working life on our Work forum.

Please talk me down

4 replies

Skybluegreen · 21/06/2025 12:31

I started a new job a few weeks ago and have been getting trained by my predecessor. The training in general has been disorganised and rushed but I thought I was getting the basics. One of the major processes was left until yesterday which was her last day at work. We finished the bulk of the process but I still had things to finish off so I stayed late last night. I realised that something had gone wrong & she (we) had missed a crucial step in the process. This has resulted in duplicate transactions being added.

I have no idea how to fix this. My predecessor was the only person with knowlegde of how the system works and has now left the company. I’m supposed to be on holiday next week. I’ve hardly slept with worry. I can’t leave it until I return to work as it will ruin my holiday. It’s already consuming my weekend just thinking about it. I feel very mentally fragile at the minute so that doesn’t help.

I’m planning on going to work on Monday to speak to my manager (I don’t go away until the Monday night) but if I don’t sort it out on Monday, I’ll miss an important deadline. I don’t want to blame the person who left as that seems a shitty move so that only leaves me to take responsibility for it. It will definitely be escalated up as it’s a crucial piece of work.

If it was one of my friends telling me this, I’d say don’t worry, it will all get sorted out. When it’s happening to me though, I can’t get out of my own head.

OP posts:
Mrsttcno1 · 21/06/2025 12:38

I know it’s easier said than done but honestly try not to worry about it. You’re new, you have literally been working under the guidance of this person, this isn’t on you. It will get sorted!

Skybluegreen · 21/06/2025 14:13

Thank you for responding. I know it’s not technically on me but I’m the person who will have to deal with the fallout. I haven’t worked there long enough to know how reasonable the managers will be about something like this.

OP posts:
Hadalifeonce · 21/06/2025 14:15

Is this bespoke software, or a bought in system?
Could you Google how to delete duplicate entry?

JDM625 · 21/06/2025 14:21

The company will be up shit creek with only 1 person in the entire company knowing the process!!! That is THEIR fault, not yours.

What if you or your predecessor got ill, went on holiday etc? Bonkers. Its also shit that your predecessor left the most important part till their last day- again, not YOUR fault!

Even going into the office is more than I'd do (unless it was very convenient). I would try calling my boss and explain, but really, its on them to have someone else that knows how it works.

New posts on this thread. Refresh page