I know the answer is probably just to leave, but there are logistical challenges involved and limited options where I am.
My company is rapidly growing, and originally we used to be 5 of us who would handle the queries. We then hired 2 more people to just take on only the simple queries - which are normally a one e-mail type response, so now we all forward the simple queries to them and they send the complex queries to us, which are longer term, protracted, involve 'scheduling calls' and the like. More recently the original 5 has now been split into 2 and 3, where 2 handle the 'customer' side of the queries and the other 3 do the back end work. My skills and interests are in the back end work, and I also excelled (known via customer feedback) at handling the simple tasks very quickly and efficiently before that split was done.
I didn't get a say. I'm stuck doing the customer facing side of someone else's back end work only on complex work. I feel like this is because I'm maybe least bad at it, but I also have to mask quite heavily when dealing with customers (which means i can be good at it, but it's exhausting). Before I'd only have to do 1 in 5 customer interactions and at least when I was talking to them, some of them were simple, and the rest I had also done the back end work so could talk about it confidently. I now have to 'sell' someone else's work, and take the stick if they have done it wrong. I'm not paid extra because 'it's just the same role split up between you'. I've now - depiste voicing my feelings - discovered they have hired another person, who this time is a back end specialist, and so despite voicing that that is where I would want to develop to etc, they are actively hiring people (though not advertising, just when people reach out) to make it even less likely.
Basically rather than having 7 'multi skilled handlers' we now have 2 'complex handlers - customer facing', 2 'basic handlers' and 3 'technical problem solvers'. I'm more comfortable by a long way with 2 of those roles, and I've been lumped doing the 3rd. Despite discussing with management, and indicating the direction I want to move in etc, and that I'm feeling underskilled and unsupported currently, it seems it's all ignored and I'm going to be stuck here for good, because they need me as they don't have anyone else.
Now (bearing in mind the additional hires are to facilitate additional work) I'm dealing with over double the amount of customer interactions, and I don't get breaks from the relentless being put on the spot on teams in front of loads of people by having time and an allocation of simple things or any back end 'quiet time' work and it's relentless.
My boss just doesn't see the issue because I was doing this before - I was but it was a small part of the job, maybe 20%. I don't think it's malicious but no matter how I try explaining it he just seems oblivious to it. We've got more people, they take on some of your workload etc etc etc, except they are not taking on the workload I struggle with, they are taking the easy and enjoyable bits and leaving me with the struggle magnified.
It's left me feeling really deflated, under skilled and not really able to be upskilled or developed (as talking to customers isn't my skillset, and it's not really something you can go on a course for, like you can with the back end data stuff). It feels like a demotion.
Has anyone ever been though something similar and any advice beyond just leave with nothing to go to in a shit job market where I'd likely have to seriously retrain to continue to work locally. Health makes moving to a long commute (would go from 15 mins to well over an hour each way by public transport) not possible long term, and if I'm going to take on the costs of that and probably have to drop to part time to facilitate it, I may as well just get something on minimum wage, but then lots of minimum wage roles come with micromanagement which I also struggle with.
I should add I have long suspected some degree of ND, but not diagnosed and I've never pursued it. My GP actually suggested it unprompted a couple of years back so it must be obvious at times, but I personally thing pursuing a diagnosis as an adult brings more troubles than it fixes. No judgement for those who have been diagnosed or for whom it was the best option.