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Shambolic workplace, disorganised, messy, hoarding colleagues

13 replies

MrsMalaga · 13/03/2025 21:08

In February I took over as manager of a children and families charity. I knew it would be a challenge as the organisation had been in huge upheaval with staff turnover and some financial problems. However, I now find myself facing a relentless and dispiriting problem.

Out of a staff team of 8, 6 are almost pathological hoarders. The spaces that I didn’t see before my interview have now become accessible to me. Some of them are like an tv documentary on how people gather rubbish and broken things.

alongside this, some staff have been with the organisation for close to 20 years. They feel ownership and often people bring stuff from home and surreptitiously put it in with the work stuff - presumably because they want less tat in their house. Just when one area gets tidy, mess appears elsewhere. People don’t own up to it. There are 2 broken cars in our car park belonging to staff who don’t want them on their street.

I have been crystal clear about my expectations, that families need and deserve a safe, tidy space at chaotic times in their lives and that we have public money and therefore should not treat workspace as an extension of our homes.

my messy colleagues are nice people but I’m close to throwing in the towel.

has anyone transformed a messy workplace? (and I’m not talking about colour coded box files). How have you approached this? Can you give me tips for getting this done. I’m wading through treacle 😞

OP posts:
Echobelly · 13/03/2025 21:13

I've never heard of this as a work problem before.

Is there any way you could have a clear out day or series of clear out days where everyone has to organise stuff into throw out/take home boxes and get it the hell out? Strict rule that if it's not serving a work purpose, it shouldn't be there (but allow people 3-5 'personal' things to have at their desk if that will soften it a bit) and no 'but we might need it some time' allowed!

It does sound really unfair on your clients to have the office be in a state. Maybe try to make the clearout fun, order in pizza, get cakes or something to see people through?

It sounds like it would be worth making the time for even if people's backs are against the wall with work,

Quitelikeit · 13/03/2025 21:14

This does not need to be hard

Simply tell them to remove the stuff! And the cars! By Weds next week you want it all gone!

Can you move it now please? (Said calmly) should work!

or if not get a clearance company in

soupyspoon · 13/03/2025 21:15

Do service users use the space or is this just for the workers?

I would say that you're giving an amnesty to anything which isnt useful for the families you work with and after 2 weeks if that stuff is still there is going in the bin.

You'll probably be left with the task yourself.

HeyDoodie · 13/03/2025 21:18

In your shoes I’d meet with each person 1:1 and give them a clear list of decluttering targets to be reviewed in 4 weeks time. Hire a skip if you need to support the process in that way? Bin bags. The individual task lists could include moving the car, decluttering area around the desk, reordering their paperwork, decluttering the kitchen. It might be an idea to allocate half an hour at the end of every day for everyone to declutter together. Be clear about what things to keep and what things to Chuck.

JoanOgden · 13/03/2025 21:21

That's bizarre!

Do you have the support of your board in getting this sorted?

Echobelly · 13/03/2025 21:25

Yeah, an ultimatum might be necessary. 'We are doing a clear up over X days, and I will throw out anything I deem non work-related after two weeks. You can have up to 5 personal items on your desk, if there's anything else in the office that is important to you, you have that time to take it back home'

Obviously, use common sense when clearing out, if you were to, for some reason, find a potential family heirloom or a photo that could have personal value, find out whose it is and give it to them, so you don't end up with any dramas. But otherwise be ruthless.

Offredismysister · 13/03/2025 21:25

Is it not a health & safety risk? Can you organise or feign an inspection & say the outcome is to declutter or the service may face some sort of penalty?

MrsMalaga · 13/03/2025 21:27

Thank you - some really good ideas there. I think that because (as is often the way with people who hoard) there’s a lot of emotional vulnerability within the team as well as an unchallenged culture that has existed over a long period of time, it means when I challenge the situation people can disengage, tinker at the edges making a 1% difference or just go off sick. Or something tragic will occur in someone’s life just at the point that they know I’m going to force the issue.

The avoidance strategies are like nothing I’ve seen before. But I feel so strongly about this that I have to make a stand. I’m exhausted.

OP posts:
Supersimkin7 · 13/03/2025 21:29

Shit. Now you now why the last person left- the tail’s wagging the dog.

You're going to have to talk to a trustee or two. You can’t fix this alone.

BoeufBourguig · 13/03/2025 21:30

With respect, it doesn't sound like you have been crystal clear about your expectations if nothing's changed. Did you set out any consequences, if the people in question didn't comply?

MrsMalaga · 13/03/2025 21:30

JoanOgden · 13/03/2025 21:21

That's bizarre!

Do you have the support of your board in getting this sorted?

It’s mixed. Some of them are so laid back about it. Others are on my side. There’s division.

I used to watch that programme ‘the house inspector’ where people who had really poorly decorated houses were given a bit of a reality check by watching footage of people viewing their home and commenting on what it looks like. I’m just wondering whether I need to gather up comments and feedback from clients.

OP posts:
MrsMalaga · 14/03/2025 22:29

I’m just seeing if there are any other comments from people who have brought about a major cultural shift in their workplace- is love to hear examples of how this happened

OP posts:
soupyspoon · 14/03/2025 23:07

BoeufBourguig · 13/03/2025 21:30

With respect, it doesn't sound like you have been crystal clear about your expectations if nothing's changed. Did you set out any consequences, if the people in question didn't comply?

OP probably wont be able to put in place any consequences, if my experiences at similar typeso f organisation are anything to go by.

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