Colleagues breaking company policy and procedures

[Boardyj]

Some new colleagues have joined and are not following company policies and procedures. They close down case on the case management system. Some of these cases need to be dealt with as one is actually breaking the law as we know the situation but have decided to ignore and close it down.

One colleague a few people have said seems bone idle, I stay out of it and not gossip. The problem is closing these cases down is going to cause issues in the long runs. Is it best to let others flag it up to the manager? I don’t know wherever to subtly mention in my one to one people would benefit from training? I don’t like ignoring issues but don’t want to be seen as a grass.

If yours is a fairly lowly admin position and it is not your responsibility for noticing that this is happening, keep your head down and stay well out of it.

Whistleblowers are often the ones who end up getting fired.

tell the ( case closing ) person direct what your concerns are
the lazy person is someone else’s problem

is it Barclays Bank by any chance ? They are shocking !

I would actually tell your manager. If there are legal issues and it was found you knew and didnt report it you could find yourself in a lot of bother. We have had cases in my office where not only the person not following procedures was disciplined all of those who knew but didnt report were also disciplined

I would mention this to my line manager in a factual way, have the details of the cases closed and why they shouldn’t have been, keep it factual based on the accounts not the people.

Tell your manager. Look into your organisation’s whistleblowing policy.