Merry Christmas everyone 🎁 I've worked in my current company in customer services for 20+ years and up until a few years ago it was great but then we were merged and since then things have gone downhill and the job is totally different. We no longer have any use for our varied skill set as we've basically become a contact centre taking messages for back office teams and filling in online forms on the customers behalf. Over the last year I've been feeling increasingly anxious to the point where I e had to take sick leave due to the pressures, the many changes, changing goalposts and lack of training. I raised it with my supervisor, her manage and head of department but nothing has changed and mine (and colleagues) concerns and struggles have been dismissed. Due to this I decided to apply for a job in one of our more specialized teams and was delighted when I got it however, after a very long and drawn out transfer process I'm even more anxious and stressed to the point of having panic attacks. The new department is very intense and legislation heavy which I had underestimated when applying, resources are incredibly stretched and I've really struggled to understand what exactly I should be doing and when which is made worse by the fact that I have to send out legal letters and abide by governmental laws throughout. I'm out of my depth. I'm also working more hours than I'd have liked, only having been told my hours at the last minute and I'm not comfortable leaving my 12 year old daughter for a period of time after school due to finishing later. I've been off sick again and am now on anti-depressants for the anxiety. I made the decision to hand in my notice as I just can't see a way past how I am feeling and feel as though it's the company I'm disillusioned by rather than the jobs. I've accepted a job at another company, it's less hours per week, the pay is lower and there are less benefits, it is in a different sector so I will learn new skills and there is the potential for personal and professional development and I'll be home when my daughter finishes school. The company is smaller and seems to care about and value it's employees. I'm worried that I've made the wrong choice and that I should have given my new position at the old company more time. I'm concerned that the anxiety was just due to getting used to a new team, new location, new job role etc and that I've cut off my nose to spite my face. I'm in so much turmoil right now over whether I've given up too soon or if I do really need a change. Do others think that I've made the choice or has anyone else been in this position before?