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Help- how to reassure new manager I didn’t go over their head!

1 reply

Toto21 · 12/11/2024 13:27

Hi All,

I’ve been in my role 3 months and have received great feedback so far (even a CEO mention in the company communications re. something I solved for the company).
When I started my manager, who I really like, told me they were very busy and so couldn’t oversee everything my team did. We are all very senior and would be expected to initiate projects. However, communication on this since then has been a bit skewed and I’m not too clear what I have to go-ahead to do without their clearance.

They are currently out of the office for a few weeks and another manager came to me with a question and for feedback about how the company deals with something. They agreed with my feedback and we discussed possible options for resolving this. This manager is someone I’ve been trying to build a better working relationship with as our new function steps on their toes.

immediately after the call this manager announced plans to their team for a transformation of how things are run based on our discussion. I haven’t had chance to speak to my manager and in 24 hours this has snow balled!

My manager has sent an email telling them all to stop what they’re doing but now I don’t know what to do in terms of making sure they know this wasn’t my intention?

I’ve been drafting an email all morning but I’m stuck as to what to write.

OP posts:
TheSecondMrsCampbellBlack · 12/11/2024 15:56

IIWY I'd have an honest conversation. Be factual, make it clear that you didn't agree to a roll out, just a principle, say sorry if you feel the need to.

If you want to email be honest: say "x and I had a conversation about Y on this date and whilst we agreed some principles we didn't agree to xx - I'm sorry that X went ahead before I'd had a chance to run it past you. I think next steps are xx xxx and xx - do you agree? Let me know if you'd like a chat about this."
Then set up a time to have a longer conversation about what you are and are not empowered to do. Agree boundaries and make sure you meet regularly so you can update her.

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