Employer making so many mistakes

[swedenbeach]

I'm at the end of my rope.

I work for a large organisation who subcontract their personnel department to another company.

There have been so many mistakes with my contract and pay since I took on a slightly different role in June. I've been with the company 15 years.

I'm stuck in the middle of my boss (who I rarely see as he is 200 miles away) and the other company and every time it's do this do that from a succession of different people in the personnel department which is then contradicted by my boss and they blame each other. This is all in my own time as there is no chance in the working day to catch up with emails.

My boss and personnel are apparently not allowed to liaise direct and everything comes through me, I find this very odd and frustrating.

The root appears to be IT glitches with the logging system where I record some of my hours.

I rang my union and they couldn't have been less interested.

Honestly I've had enough and I know the answer is probably to find a new job but I love the actual job!

WWYD?

Sorry, what are the problems?

My contract is wrong on their system so not paid correctly.

So, is it their system which won’t let you register your hours properly? Or is it that personnel think you’re on a different rate due to them having you under the wrong contract?

You need to explain what’s actually wrong if you want help.

Contract needs to be amended, amended contract needs to be put on the system, you need to input hours.

Who can amend the contract, who can put amended contract on system?

Can’t you organise a meeting with you, personnel and boss? Lay out the steps that need done and ask when they plan to have that complete.

It's complicated, because I have contracted hours and top up hours. At the moment both are wrong on their system. The top up hours I input myself but their system cannot seem to record them correctly. They look correct when I press confirm but then they are completely wrong on my record. They acknowledge it is a glitch but then nothing happens. I have finally got June's back pay, but the underlying system is still the issue. I'm still out of pocket for July, and September. My written contract is correct.

A meeting - I wish! They won't even speak to me, their contact model which they keep quoting at me is messaging only.

If it’s messaging only, can you ask for their formal complaints procedure/to be escalated?

depending on your salary and the amount of hours missing, it may be illegal - you must be paid at least NMW for your hours in the month you worked them.

But as you like the job, I would start more gently by saying something like:
hi,
as you know I’ve been trying to get my pay fixed since (Date). I’m concerned that the consistent pay errors are opening our company up to legal liability. Please can you provide me our formal complaints procedure, or the name of the head of HR to take this further?

I’m confused on what action you’ve taken, just emails/messages back and forth? You’ve been out of pocket since June, yes you can ask for a meeting. It may well be refused or ignored, start a complaints process. Nearly 6 months of this…

Raise a grievance/complaint at this time then. Go and speak to an employment lawyer and get them to guide you on the legal actions available to you and being underpaid for several months and still owed the money.

Crickey - haven’t heard it referred to as “personnel” since about 1997!