A client wants to reduce the number of days we invoice for even though there's no such clause in our contract

[Thejigisup]

A client of ours is in a fixed contract for another 6 months but decided to go with another supplier because they need a higher level of support than our company can give.

They asked if we would consider reducing the number of days we will invoice for by half for the next six months even though they have had their legal department have said there is no way they could legally enforce it because they are now double paying for the new agency and us.

What would you do?

Say no

A contract is a contract - do not back down OP!

What's the impact on your business?

A loss of income of about 7%

For this year, considering our current contract income and assuming no change anywhere else (either more contracts or less)

Depends if you want to keep a relationship with them for the future. I'm letter a client pay a retainer because I want them back next year!

This.

7% is a lot. And I'd be tempted to say no, unless you want to retain their business next year. If there's no chance of that because their needs have changed, then I'd charge them. I'd imagine there is no chance you could charge them and retain the business though.

No there is little chance at this stage they will come back. They could in the future theoretically but it's not in their plan by the sounds of things.

If it was of long term benefit to you I would say consider it.

But if not then no.