Not been paid enough - what should employer do?

[Stellaellaella]

I have upped my hours starting this month going from working a 0.6 to a 0.9 contract. I’ve just looked at my payslip (pay goes into bank tomorrow) and they haven’t changed it - I’m still being paid 0.6. I have emailed the woman who does payroll and she says she’s looking into it.
I’m really annoyed - I was looking forward to the extra money and had accounted to it. What does my employer have to do? Can they say I have to wait until next month now or do they have to pay me the extra now/asap?

In my work place, they would issue an ad-hoc payment for the mission amount. I am not sure what they are contractually obligated to do.

I reckon they’ll make you wait unless you can make a very compelling case as to why not.

You can push for a faster payment I imagine.

Lesson learned too…not to count the money until it’s actually yours!

In my work, if the new contract started before the cut off date for payroll, you would receive the new higher amount. If things the case and it's simply not been processed properly - they would pay a one off faster payment into your account to make up the difference (think it may be a BACS payment?) if the change came into effect after payroll cut off date, it will be added to the following months payment

@Brainded I don’t need to learn that lesson, I’m good with money but obviously in my budgets for the month I had assumed I was being paid what I should be!

@AlwaysFoldingWashing Everyone else has been paid the correct amount, even those who have changed going up or down etc.

Thanks for your replies. I have hope there is a chance they’ll pay me the missing amount sooner than next month but it sounds like it’s not guaranteed!

Sounds like they've made a clanger then and should pay the difference owed in a faster payment transaction.

Where I work we only have one payrun a month. But if you can prove hardship then we can issue a cheque

Everywhere I have worked would rectify a mistake they had made quickly unless you you specifically told them it was fine to wait until the following month.

The payroll normally adds this with your next month ( pay period ) payment

If we miss payroll cut off it would be put into next months pay as backdated. Did anyone confirm to you it would be in this months pay packet or did you assume?

When I started a new job I had made a mistake when giving my bank account details, I was one digit wrong. I don't know why it wasn't checked by payroll but anyway, pay day came and I had no money. I had to wait until the end of the next month to get paid! Totally my fault but there was nothing they could do (apparently) I always triple check things like that now!
I hope you are able to get it sorted quickly OP.

@UghFletcher it’s in my contract that this is my new salary from 1st September. And everyone else who has made changes has been paid correctly (well, the ones I’ve spoken to). Clearly my work have made a mistake - let’s see what they do about it! I can easily wait until next month to have it but I’d much prefer it sooner.

Don't let them fob you off about resolving it in next month's payroll.

Arrange to speak directly to a senior person in the payroll/finance dept. and be quietly firm and insist that they arrange an urgent payment as it's not your fault that THEY made a mistake with your pay.

That’s my plan @WappityWabbit - will report back!

In our dept, any pay roll changes have to be on the system by something like 7-8th of the month, for payment on the last working day of the month. Possible it wasn't done in time and you'll receive it back dated next month. Frustrating but often happen.

You should have been paid. They can either undo the payroll and redo it or give you an ad hoc payment now and correct it next month by showing the missing pay as additional gross pay and deducting the ad hoc payment as a non taxable advance. I run 50 payrolls a month and this is how we deal with missing pay.

@lightsandtunnels how is the employer to check your bank account details where you made a mistake? When I run payroll or any payments, I enter the info I'm given, and if it's in the correct format, the banking system accepts it and payment is made. The accepting bank might reject it if the name doesn't match the account details, but that's a banking check, not something I can check.

@ginislife I am happy to report back that it has been sorted today with an ad hoc payment like you describe. Mistakes happen and they admitted their error and have sorted it so I can stand down in my annoyance!

You're a bit sensitive aren't you!? 😅
That's exactly what I meant - I would have thought that the bank, once the payroll had inputted the data, would have thrown it back. Whatever 🙄

Tell them you want to.be paid the difference by BACs within 3 days ... plenty of time!

@ByQuaintAzureWasp I already updated, the missing money is in my account!

It is hers. She’s earned it contractually.