Informal dignity in workplace issue raised with manager - should they respond?

[refreshingseahorse]

This is for a friend.

• Friend had an interaction with a colleague via teams where colleague was inappropriate / insulting.
• Friend followed staff guidance and reported this to manager informally.
• Management met with friend to discuss, most of this meeting was management asking friend what colleagues motivations were for their behaviour. Friend could not answer.
• Some time later (outside of the guideline time for resolving these issues) a mealy mouthed non apology was sent via email from colleague to friend.
• Management have not been in touch to say this is resolved / are you ok now? etc

My question is - would it be unreasonable to expect a concluding email from management. Not expecting any details, more a 'this is resolved let us know if any more problems' type of email. Or is the apology the end of it? Friends workplace is a bit chaotic so coming here for a reality check.

Thanks in advance.

Not sure I would expect management to be following up when the informal route was taken.

@Smithhy Thanks - I'm not either so its useful to have outside views.

Yeah sounds like this is done & dusted, there has been an apology (however poor this may be), I wouldn't think there's any need to loop back around.

If this recurs, friend has proof of initial incident, so this is where they could take it more formally

No i wouldn’t expect that in this context.

I'm not sure. I think it depends on what originally happened. If it was at all threatening or likely to indicate future issues then I would probably expect a follow up. I'm not suggesting you have to give more info (or even that you know more!) but rather that the context and specifics might be important.