We had an organisation away day yesterday. It was so disheartening as the Chief Executive blamed all the staff for the dissatisfaction from customers. I felt really insulted as myself and others work really hard and always call back customers with what we have done with their enquiry. Whereas some others are very lazy and ignore customers and won’t call them. These should be the ones targeted.
They did some staff awards. The people who got the awards got then for doing their job. The ones who go above and both and their job role did not get nominated or acknowledged.
The Chief Exec then said something that some people had done was mediocre and it upset them and a manager corrected them and said they worked hard on that and we thought it was good.
4 years down the line we are still making the same suggestions as our organisation improvement ideas written down and are ignored which is why we have high staff turnover.
I just feel this toxic environment of shaming people and not giving credit where it is due from management is affecting my mental health. I left feeling depressed. How do I plan my exit strategy?