Lost & frustrated

[Littlebug2]

Just looking for some advice from anyone who may have been in my situation.
I started a role in a big corporate business last year, previous experience in similar role but on a smaller scale, fully office based and I made it clear I hadn't done all the tasks before that would be asked of me in this role.

Since I started training has been lacklustre, everyone assumes you know what you're doing. As we work from home 4/5 days no one is really available to help and when you ring for help it's like they can't really be bothered.
No notes to refer to so left to make your own which don't apply to the next time you come to do the same type of task as we work across different clients.
When you do something wrong it's just "x is wrong" with no indication as to why (when you've looked at a previous example for help already so don't understand).
My main colleague is off this week so all incoming things will come to me, no one else in the team will take on any to help, despite them always saying let us know if you guys need help.

I just feel like I'm drowning on a daily basis, feeling anxious and stressed. Worried about making mistakes and getting things wrong. I'm sitting at my desk at home with tears running down my face.

This is the only job I've had where I feel like I'm genuinely not good enough. Is it time to call it quits?

Thanks for reading.

Have you told your manager how you feel? Can you go to them with a few ideas of what would help you? If they're lacklustre, you taking ideas is more likely to get a way forward agreed

I feel like I can't approach my manager, half the time when you call them it's like she can't really be bothered. I did contemplate reaching out to HR but didnt want to go over her head.
I've played down how I've felt and just said things are fine when asked, but they're not. I'm swamped half the time. We're meant to be a team but doesn't feel like it at all.

Not really any help but I’m in a similar position 8 months in. I’m just trying to get through each day and looking for something new, hopefully something will come up soon! I don’t like the work either so it’s an easier decision to leave. If you like / think you would like the job if you knew what you were doing then I would defo have a chat with your manager. Nothing will change otherwise :( sorry I can’t offer any real advice but just to say you’re not alone in the way you’re feeling!

Thank you, I'm sorry to hear you're feeling the same. I don't mind the job it's just alot more full on than what I expected (I thought would be similar to my previous role elsewhere) I am not interested in promotion and climbing ladders I just want a job I can do well in and that's enough for me. Have you tried soaking to your manager? What did they say?
I find the fact it's mostly wfh really hard and would be no1 reason to leave. Never did it before and don't want to keep doing it, it's very lonely and isolating

You need to stop downplaying then. If you continue saying things are fine, you run the risk of appearing like an underperforming employee.

And HR won't/can't help, they'll pass you back to your manager for development.

I've never been given specific job training for any role I've had, it's always been case by case. Eg I start and realise that I haven't got enough experience using x software to I request training from my manager. Or I realise I don't understand y process so I ask who the process owner is / where the SOP is and set up a meeting with them owner to discuss. Would something like that work where you are?

Do you have objectives, so that you understand the expectations for your role? Do you have regular 1-2-1s with your manager? if not, set them up

Ours is case by case too although you need to be trained to carry out the processes as such. However the issue I have found is someone shows you how to do x... You then come to do it using your notes and it's wrong. You're doing it the way you were shown but there's some random variable in this case that you don't know to look out for.
It's basically you don't know, what you don't know. I don't need hand held but I do need someone to say when you're doing these here's what else you need to look out for as this needs considered too.
There has been a lot about providing training materials across the business so perhaps this isn't isolated to just me.
They also don't think I'm underperforming, they think I'm pretty good (not sure how!) but they don't see me day to day so don't see me struggling onwards. I will have to speak to them about it as it can't carry on like this