I would really appreciate any advice or suggestions to help me understand this situation.
I manage a staff who is always complaining that she is not getting any support from me . She would have lateness at least 6-8 times a month, often family members illness , gas leaks, and neighbours issues etc.
I have been really patient with her and have always gone with the flow because I am confident that she would not compromise her work. The issue is that her demands are now more frequent and she gets annoyed if others staff are allowed to be in late e.g Dr appt , school etc. Recently her Dr has recommended work from home. I can’t approve this and instead allowed frequent short breaks (OH). We had a meeting two week ago, told her the job can’t be done from home. She is now claiming that she doesn’t feel supported by me.I want to be fair to everyone as we are always busy and overworked ( public facing).
She has now contacted several other managers telling them how unreasonable I am. I am fed up and disappointed that she is behaving this way. I want to forward her emails
of lateness to the other managers but don’t want to stoop to her level. Please help me understand why she is so upset.