ward clerk/ admin

Bellow223 · 2024-06-25T21:29:45+00:00

Hello! I’ve recently applied for a job as a ward clerk/admin I’ve never done this sort of role before and I’m SO nervous for my interview. I haven’t had to use my brain for a long time since having my son, so my mind is all over the place! Does anyone have any interview experience for this role and any advice on the interview questions!! Any help would be appreciated 🫶🏼.

PinkFlOId · 26/06/2024 05:36

What is your previous experience and is the role within the NHS?

Lucy807 · 26/06/2024 06:12

You're going to have to be a Jack of a trades, very empathetic to the ward staff and patients. You'll be great if you are open minded and willing to help out. I remember in Covid, it was like a big family in my hospital and the ward clerks were integral for getting the PPE, printing the never ending new posters!
If your trust has any sort of ethos, like a set of values on their website, our interviews used to be based around those. So how do you demonstrate respect, how do you show leadership? How do you define compassionate care etc?
You'll be great x

spiderplantmum · 26/06/2024 06:22

Yes! One of the big things you'll need to talk about is patient confidentiality. You'll see and hear some things you're going to want to talk to family and friends about but you absolutely must not, patient privacy is very very important. You're going to need to be friendly and welcoming but also professional. You'll might need to say that you can be calm in an emergency (doesn't seem like you'd be involved but when I worked this job, an elderly man once collapsed by my desk while I was the only one around!). You're also going to need to be flexible in what you do, as you'll be asked to do all sorts of weird and wonderful things "can you watch my daughter for a second?", "are you any good with this application form?", "what's for dinner tonight?" Etc etc. you'll essentially be the heart and soul of the ward. it's a wonderful job, I hope you get it!

Original poster

Bellow223 · 26/06/2024 20:36

all my previous jobs have been admin roles but none to this level and yes NHS :) x

OP posts:

Original poster

Bellow223 · 26/06/2024 20:37

PinkFlOId · 26/06/2024 05:36

What is your previous experience and is the role within the NHS?

all my previous jobs have been admin roles but none to this level and yes NHS :) x

OP posts:

Original poster

Bellow223 · 26/06/2024 20:39

Lucy807 · 26/06/2024 06:12

You're going to have to be a Jack of a trades, very empathetic to the ward staff and patients. You'll be great if you are open minded and willing to help out. I remember in Covid, it was like a big family in my hospital and the ward clerks were integral for getting the PPE, printing the never ending new posters!
If your trust has any sort of ethos, like a set of values on their website, our interviews used to be based around those. So how do you demonstrate respect, how do you show leadership? How do you define compassionate care etc?
You'll be great x

Thank you so much for the advice!! I’m a very empathetic person and I care so much for people so I know I will love the role and also love to keep busy so fingers crossed I can get through the interview and get the job!! X

OP posts:

Original poster

Bellow223 · 26/06/2024 20:42

spiderplantmum · 26/06/2024 06:22

Yes! One of the big things you'll need to talk about is patient confidentiality. You'll see and hear some things you're going to want to talk to family and friends about but you absolutely must not, patient privacy is very very important. You're going to need to be friendly and welcoming but also professional. You'll might need to say that you can be calm in an emergency (doesn't seem like you'd be involved but when I worked this job, an elderly man once collapsed by my desk while I was the only one around!). You're also going to need to be flexible in what you do, as you'll be asked to do all sorts of weird and wonderful things "can you watch my daughter for a second?", "are you any good with this application form?", "what's for dinner tonight?" Etc etc. you'll essentially be the heart and soul of the ward. it's a wonderful job, I hope you get it!

Thank you! Yes I’ve been researching a lot but I am worried about a confidentially question coming up and I don’t know the correct policies 😬😬. Oh wow that must’ve been very scary! I hope so thank you so much!

OP posts:

Kitkat1523 · 26/06/2024 20:43

Look at the trust values….admin jobs can also be values based not just clinical roles