Had no training, being told off for mistakes

[Hardwork975322]

I have started working in a school office, I didn't have any experience. I think I'm doing really well considering I have been shown nothing whatsoever other than ten mins on the first morning how to do registration. I've only been here 3 weeks.

There are a huge amount of things to do , remember, learn, and the person I replaced left before I started and didn't leave me any info. The lady I work with does something different.There is no one who knows what I'm responsible for.
There are certain things that you would only know how to do from memory, such as school events, what bus company you use , how are orders done etc
How am I supposed to know how to do this when I haven't been shown? I think I have picked things up really well but inevitably I have been picked up on a few errors, basically because I have no clue at the minute, it will come from experience.
What is the best response for me to give? It's as if they've forgotten I told them i had no experience? And I should just automatically know everything?
I've never been in a job like this before, always had proper training for a month or so before doing the actual job. My confidence is being knocked now

There was a very similar thread here... was there some detail in the job ad?
https://www.mumsnet.com/talk/work/4993388-started-a-new-job-and-have-had-no-training-its-completely-disorganised-and-so-far-im-hating-it-making-me-feel-like-a-failure

Once you get into the ordering system, you can search it for who has done stuff before. If "City Coaches" and "Borough Busses" come up several times, it's a decent bet those are the coach companies to ask for quotes.
Ditto events - look what was paid for last time it happened.

You will pick it up, but yes, I agree - schools don't do training or handover!

You simply need to be upfront and explain that you have had no training and if they could provide some SOP's on how to do the role you would be happy to study them to prevent further errors.

I had similar at a previous job, it's not fun!

I'd make a list of what you're discovering you need to learn about and take it to your line manger.
Draw up a plan with him/her about who will train you or where the training resources are located. If it's a council run school could you spend a day with someone doing the same job in neighbouring school?

Good luck

I thought school office jobs were like absoluteb gold dust, if you've managed to get one with no experience there must be something about you that they really liked and clearly they know you dont know how to do the job so ask them what the training plan is

I asked in my interview what would my first month look like and they just said shadowing and getting to grips with things but there's no one to shadow as noone else there does my job.
If my colleague tries to help me (which she does) then she is not doing her own work , most of which she can't fall behind on .
I'm enjoying it and there hasn't been any surprises, I'm just surprised there is nothing stored that would give me the details.
If I left the new person would have the same issue and if my colleague left I have no idea who would train their replacement as she does finance.
My line manager isn't very approachable and doesn't know about the ins and outs of the office so she can't really help.
I don't want to come across as I'm making excuses but I find it very unfair that I would get into trouble for not doing something I had no clue existed

Write a list of anything you aren’t sure about then set up a meeting to ask your line manager. You can’t be expected to be psychic but then they prob don’t know what you don’t know either