In limbo and not sure where to turn.

[Pigonatrampoline]

I recently got a promotion at work and on paper/systems I am in the new role.
But, I'm still in my old role while a replacement is found for me. Same department, different team. I didn't really get a say in the matter, nor did my new manager.

The role I am leaving is mix of dealing directly with customers on phones or email. There was regular rotation between the two. The new role is all admin, no phones at all.

For nearly 4 months there has not been regular rotation and I've been on phones.

I find this extremely exhausting and did express this to the manager, some small allowances have been made, but I've never fully been away from phone calls in that time.

I've now worked my notice and have no definitive date to move to my new team.

I requested to move to emails to support my transition to the new team. This was denied by the line manager for that team, who on paper is no longer my line manager.

What do I do? I am exhausted and stressed out. I am not sure what to do now. Go to the manager above the line manager or speak to HR? Or something else.

I have a great reputation and don't want to spoil it but kicking off too much. But, I don't feel I am getting the support I need. I also some health stuff bubbling in the background, the work stress isn't helping.

Any advice would be amazing. Thank you for reading.

It might be easier to request of both the new and the previous managers a gradual increase in your new role and a decrease in your old role, just to make sure you are doing more of your new role than the old role.

Ask for a definite timeline of when they expect you to start doing your new role, even if this is initially 60-40% new role-old role, but gradually increasing towards more of the new role.

And only as last resort consider going to HR...

Thank you for your reply. I did put in a request and basically got a telling off for not supporting the business needs. Wishing I hadn't bothered now 😔