Being asked to train people

[Scenuc]

I put in my recent annual appraisal I have had to train a lot of people due to a high turnover of staff. I stated the organisation should have relived me of my duties as I have felt overwhelmed at times and another team who I have had to train should have got an external trainer in from the IT system the company uses. I also said why I have not been paid extra for excessive training requests.

The manager saw me yesterday when he went to get a drink and he claims the new director wants me to train people on the system. It is as though he ignored what I said in my appraisal. They should be getting someone in from the software developer. Previously 2 people in the IT team did the training, 1 of them was outstanding and left the company and the remaining person refuses to do the IT training now even though the person who left was replaced.

What can I do? I am not a trainer and not getting the pay I deserve. I have already done training user guides and people have had the training. Everyone follows the user guides and said they work so why do I have to train people again.

Some people claim they don't know how to use the system but the reality is they just ask others to do it to get out of doing the work.

Are you having to train people as well as having to do your normal job with the normal expected productivity? That’s not acceptable. But if you have an agreed time for doing training and you are off your normal duties, that is acceptable.

You could say you are happy to do a pilot training course and review if they fund you to undertake a trainer course in work time and, depending on workload, agree to reorganise work to free up capacity if needed. Just be clear, happy to do this but it will impact on x, y, z. My suggestion is Max could pick up the first two and Sara the third.

I think there are two separate issues.

The first is workload. If you are struggling to do everything in the time that you have available, you need to speak to your boss about whether they want you to prioritise the training or the day to day work. Not reasonable to expect you to work more than your contracted hours to cover both.

The second is whether training colleagues is a reasonable expectation of your current role. I think that very much depends on your job description and what's normal in your company/industry. Where I work, helping to train and mentor new starters is just a part of the job, and nobody would expect to get paid extra for it, but perhaps it's different in other working environments with different cultures and expectations.

Record it in lots of modules so you don't need to keep repeating the training.

Have tests at end of module to prove competency, if they fail they resit the module.