I started working at home for an energy company six months ago. My probation was due to finish a couple of weeks back but it's been extended until June.
This is partly because there wasn't a lot of support available to me the first month but it's also because I've struggled with the role, too. It's very complicated with so much to remember and I've had very little time or energy to revise it. The work that gets generated by calls has often had me working an extra 2 hours a night. Then my housework needs doing and I need to have a social life/downtime.
It then becomes a bit of a vicious circle; the more extra work I do the less I can do the scheduled work. Sometimes colleagues and customers don't help, either. When I ask advice on the team's online forum sometimes the responses come off a bit blunt and condescending although I know they're not meant as such.
I also know customers aren't having a go at me personally when they start getting irate but it does get depressing. Then sometimes they are aggressive, make me feel put on the spot and it flusters me all the more.
I do keep feeling frustrated with myself and inadequate compared to other people - there are two newer ones in my team who I think are already doing better than me. Wednesday to Friday it was just hell and I don't think my mental health can take much more. But then I'm nearly 50, I know I've not fulfilled nearly as much potential as I could or should have had and I don't have any other earning options at the moment.