Advice for medical receptionist interview please!!

[Pleaseemployme876]

I have an interview next week for a full time medical reception role.
I have customer service experience but have not worked in the medical field before.
Any advice on what they would be looking for in particular in the interview would be greatly appreciated. It's for a gp surgery in a deprived area

And also- for anyone who already is a go receptionist, what does the training look like? When are you given the responsibility for making a decision on who a patient sees depending on their illness? Do you have someone listening in to your calls to help you during training?
Thanks!!

Don’t do it. You have to be a certain character. You have to be prepared to work past home time when you’ve done 12 hours as you don’t leave until the last patient has, stand poorly to open and close doors, there is 0 health and safety, run around like a man woman, have samples flung at you that people haven’t sealed properly because it’s a poo test and they are scared. Only thing stuck with me during training.

Lots I didn’t think about a parent walking up to desk to inform their child has died, a caller crying their parent hasn’t woken up today, a druggie committing murder in front of you because you are very near that deprived town. Being unable to congratulate someone on their pregnancy, keeping calm and factual when requesting that ambulance mid way through surgery.
My blood ran cold during the first week of all the things I just didn’t think of, never mind passing an interview.

Second week on the phone with queues in their 100’s first come, first served. If you booked an appointment wrong then you could potentially be told off but where’s the logic if you can’t assess people or go back to them.

My advice is look into the back up service that practice has for out of hours if any, it may make life easier. We got a week’s training scenario based testing, play on system and then learnt on the job with people who all had their own way. You work with whatever appointments available and did have the option to be clear on whether it was doctor or nurse available.
You will need quick fingers to book the appointments and I think you know quickly if the job isn’t for you.