Hello,
I’ve just made a massive, massive cock up on brightpay - and I’m just looking from some advice from anyone who knows it well or has done a similar thing before!
I do the books for my DH’s small building business. Only 2 employees. I’m setting up the new Brightpay software for 24/25, to make the first wage payment. So, I have 23/34 and 24/25 both open on my desktop, transferring info from one to the other. Went to finalise payslips for the first week on 24/25, and realised that I’d set the payment date wrong, and did ‘redefine schedule of weeks’, to set it up again.
Except, I didn’t do that on 24/25 - somehow I’ve managed to do it on the 23/24 software!!! So, irreversibly deleting the entire past tax year’s payroll data!!! 😱😱😱😱i can’t believe I’ve done this. Please tell me this can be corrected? Will all payment details have to be manually re-entered for all weeks, or can it be recovered from anywhere? Do I have to report it to hmrc - will it mess with their records (ive sent them weekly RTI’s).
Brightpay customer support and my accountant office are obviously closed for the weekend, so just asking on here for any advice - or just a handhold!