Too stupid

[Cherryblossomgirll]

I've shifted from customer service roles into administration roles in the last few years and can honestly say I'm still rubbish at it. I am always making mistakes and feeling silly - it's really knocking my confidence. I've been promoted the role mainly due to luck and being friendly and putting the effort in but I can sense others thinking I shouldn't be in my role. I'm tempted to ask how you deal with imposter syndrome but what I really want to ask is how to deal with being an actual imposter?

Been promoted within the role* see! Always making mistakes!

If you don’t feel confident is there not a course you could take to upgrade your skills? I’m sure MOOCs like Coursera offer free online Admin courses.

It really is up to you to continue to put in the effort now you’re in the job - either through asking your employer for training, or by finding it yourself.

Extra training or taking a step away before hitting send on emails etc? E.g. prepare loads of email replies but minimise them all. Go make a cup of tea. Then proof read them all? The break helps see mistakes.
Gradually your imposter syndrome should go down / fade as you'll see more issues with your work.
Literally everyone makes mistakes once in a while thou!!