I feel depressed because of my job. I am responsible for lettings. I am not able to let out some lets due to repair issues. I have emailed the team responsible and the contractor multiple times but they ignore my emails. As a result the organisation is losing money that could be coming in. I have had to copy in managers now. I don't get why they say let these lets out and yet people just ignore my emails. Former colleagues were very prompt in getting repair issues resolved. Another customer is pestering me over a repair issue as this same team has not got back to her.
A customer's daughter was rude on the phone saying she did not want her mother to sign paperwork to have an account transferred in her name. The daughter wanted me to break policies and procedures and change the account name without signing a new document. I told her I am not prepared to break policies and procedures and risk losing my job. I could not reason with her and told her to speak to a manager.
Then 2 colleagues are being hostile with me. They are cliquey and I don't know why. The one is quite lazy and hates working there and always looks depressed and tired. She is bubbly with others then when she sees me she has an attitude or ignores me when I say hello. Her colleague is a bit hostile and is annoyed I speak to a guy at work and has told him she does not us talking. I have to speak to him as part of my role. I have a partner and am not interested in this guy. The woman sounds quite controlling as she likes the attention off him yet has just come from a few days away with another bloke. I don't like going in with the hostility.
Another colleague does not turn up for work on a regular basis. Management just ignore the issue. While myself and others have to sort out her work and resolve the issues.
I feel really low and fed up. I feel people are taking the p out of me and my mental health is being affceted. It was too much negativity in one week. I don't know how to resolve these issues or not let it affect me. I feel like going off sick.