We have a standard account, so can't access in-person help.
I am not the account admin.
We have the admin, me and another user.
There has been a bit of a discrepancy between the clients I've completed the questionnaires for, and the clients the main user can see in her portal. Colleague is finance and I complete onboarding.
I have noticed today that I am set up with an ANID and 'company name'.
Colleague is set up with a different ANID and 'company name Ltd'.
It seems the company has been set up twice.
Our two accounts are linked so I can 'switch user' to colleagues account, which has full settings to invoice and receive PO's etc - my account can't.
I suspect clients are sending the links to me, I complete the onboarding and then finance can't see the account because its on a different ANID?
Is there any way to rectify this as I can't access any customer support?
Thanks if you can help.