Hi everyone, I hope you can help me please
I've been working for HSBC (branch-based) for 5 years and just got a complaints handler role. It’s an extremely intensive and difficult job. It involves massive amount of planning, organising, investigating and attention to detail.
Since starting this role, I have struggled a lot. I will have 10 complaints in my queue and need to move from one to the other constantly and then do all the investigating + the admin for each case and I never seem to remember the correct way to do things and work incredibly slow.
I’m being picked up on the quality and speed of my work and this has stressed me out. It’s made me wonder if I have any underlying issues and I feel I possibly have ADD.
I struggle to manage the workload and prioritise what needs to be done. I get extremely overwhelmed and that’s not just at work. I’ve never been a multitasker and again, get overwhelmed and angry when I’m forced to do more than 2 things at once.
I decided to address this with my manager to tell her this could potentially be my issue and intend to get assessed. She then told me her experience of working with an ex-employee with ADHD. Apparently, they also struggled in this role and only found out they had ADHD after they left HSBC. She said if this is the case then likely this role wouldn’t be a right fit for me and I would always struggle. She asked me to push for an assessment and said if we find I do have ADD then I will need to look for another job and “they will support”.
I have no idea what this means for my future at HSBC if I can’t work this role anymore.
Does anyone know?
I would’ve thought I’d be redeployed but how does that work?
The reason I even applied for this role is because all the branches are shutting and I had uncertainty and felt my previous role may be made redundant.
So where could I go?
am I protected?
Please advise! I feel lost
Thank you
PS. Not with any union