Dwp work coach

[Girlsjustwannahavefundamentalrights]

I've seen this job advertised, and it looked like it might suit me but wondered if there's any work coaches here and if they can tell me a bit more about their working day and the sort of things they do day to day? Do you have your set customers you work with over a period of time and get to know them? Who sets the diary? What do you wear? Career progression? How long is the training?

Bit about me - I'm currently working for an insurance company and it's feeling very unfulfilling. Feel like i want to do something more meaningful. About 50% of my job is helping junior colleagues, performance coaching, monitoring performance, asking questions, dealing with complaints. I have to know a lot about quite a few different processes, and use about 10-15 different computer systems, and train other people on them. I've got loads of experience in training and coaching. I am motivated by job satisfaction more than anything else - i love a coaching session where i feel like I've really made a difference and the person feels better after speaking to me. Basically the job description looks like what i enjoy about my current job.

I'm attracted to the part time, and the pay is a lot better than I'm on now as well. But mainly - helping people. I don't know if I'm being naive though.

Hopeful bump.

Ok. Bit outing but what the hell. The day is highly structured with ever minute accounted for in the diary. You have a caseload of people sometimes a particular group eg 18to 24 or health issues, over 50 etc. most people you need to see either weekly or fortnightly. It is quite stressful as many regular appointments are only 10 mins and people have messy lives so it's not just about work searching and prep for work. Customers may be homeless, having mental health issues etc so you are ad hoc counselor, social worker, do
ctor etc whilst signposting to the right place for help. It can be interesting, frustrating, sometimes heartbreaking but also fulfilling. It draws on all your own life experience. Colleagues are generally supportive as you often find in stressful jobs. You need to understand the benefits system pretty well though you don't work out actual payments. You usually get one hour a day for the admin and will see between 15 to 22 people a day. Hope this helps.

That's really helpful thank you so much! Sounds like it's potentially a lot more rewarding than what i do now.