Customer Success Management

[Howtohandl]

I’m job hunting at the moment and am seeing loads and loads of jobs titled Customer Success Manager, mainly for tech companies. I have 17 years of experience in tech (security/networking/IP Voice type roles) 7 of those years in sales where I was a top performer closing multi million deals, also done other roles like strategy, product management etc. the description of these roles sound right up my street, but I’ve never actually had a job titled Customer Success Manager. They seem too good to be true, very high salaries and all remote. Before I get my hopes up and apply to loads of my background suited? Any customer success managers around who can advise any tips for applying?

Our CSMs tend to be individuals who want to be customer facing but without the hunting into new business and large sales targets. Usually they have a recent sales or AM background.

I’d look into if the roles have a target for upsell
or renewals, or if that sits with the AEs or Renewals team.

Our interviews look for using to data to drive client use and upsells, identifying and turnaround of issues, we ask for a presentation which needs to be spot on, we also look for exceptional communication skills, track record of growing client accounts, examples of challenging customers etc. Fluent foreign languages are a big plus

With multiple years in the sector I’d imagine you’d have lots of experiences to call on of offered an interview. One of our questions would be why CSM given the breadth of your experience. You’d be up against current CSMs already in role at competitors.

Salaries for us are higher base than AEs but obviously much smaller OTE.

Good luck

That’s super useful @SaltyGod thankyou 😊. My sales experience isn’t that recent, interestingly though in my product management role which was more recent I actually got just as close to customers and spent lots of time dealing with the largest and most challenging customers and contracts, sorting issues and turning things round. Customer facing but without the large targets is just what I’m after at the moment. I miss being in front of customers! Do you know what the market is like at the moment, are there a lot of people out there or are you seeing a skills shortage?