Average time for promotion UK

[bctf123]

Ive been at my job 5 years. It's a low level title but it's managing customer accounts. It's incredibly profitable for the company
I simultaneously unofficially took over 75% of my supervisor's job and also manage another junior employee unofficially and keep things ticking over
I also have to handhold and push the business development manager who has a hand on sales at a higher level but is lacking motivation

To the point- I've been performing at a higher level for 3 years at least. A pay rise was rebuffed so I'm wondering is that normal? How long should it have been before I received one in industry and is it time now to reconsider the options

I don’t have much clue about your specifics, but you’re always more valuable elsewhere, ie move on. And after five years, you’re seen as a solid and dependable person who stays in their lane, ie move on.

leave OP, if they haven't appreciated you by now then they won't until you try and leave. Even if they counter offer your better off with another company that will see your worth

What's your visibility like in the company? Do those above you know what you're doing and the extra you are delivering? See if they have a grade profile document so you can assess yourself against it and show them why you are over achieving. There's no such thing as the right amount of time to be served to get a promotion in my industry so its more about delivering (which you are doing) and being seen to deliver. Women are often very poor at shouting about their achievements and successes, when others who do more shouting but less of the doing can rise through the ranks quickly. Maybe worth a think about? Sometimes a move is the best thing for it but don't be afraid to push for it if you want to stay where you are.

In my experience if you want to climb the ladder quickly you have to be willing to change roles/organisations. The longest I have ever stayed in an organisation is 3 years, but 2 years is my average. Every job move has been a climb up. It's not about time but experience, I basically always look at job specs, even when I'm not actively looking, as it gives me an idea of the kind of experience I need for the roles I like the look of.

I've never worked in a job with a standard time for promotion, every situation is different and I agree with pp look for a new job if you aren't happy where touvare