I recently checked my pension account and noticed the monthly contributions for a job I left a couple of months ago looked a bit low - I went back and checked to my payslip and the amount paid over to my account was only about 70% of what had been taken off my payslip (employee + employer amounts).
The amounts agreed for the first two months when they were lower due to me working less days but once my hours increased, the amounts they paid over to my pension stayed the same despite the deductions on my payslip increasing.
I’ve been in contact with my former HR and they keep asking me for more information (which I’ve given them - eg how much was paid over this month, what was deducted each month from my payslip etc) but so far no resolution. I’ve chased each week and the response is always “we are waiting to hear back from pension provider. However shouldn’t they have this information? They should know what they deducted from my payslip vs what they paid across? Also what about the loss of interest / growth over the period from these missed contributions (I realise it’s not huge but it something!). Any advice on what I can do to get this resolved?