pillock I work for Hays and may I explain how the pay thing works.
Up until Jan 1st, Hays paid 'rolled up' holiday pay. EG the rate you were quoted included 10.17% for holiday pay (eg 24 working days) However if you took a day off you were NOT paid for t, as you had already accurred the money. The reason for this is that it allowed the temp the choice of taking holidays whenever they liked and as many as they liked - it gave the power to the temp.
New European Working Time Directives have come into force - as from 1st Jan this year, which mean agencys can NO LONGER pay holiday pay to the temp. They have to take days off and get paid for them. This means the temps are now earning less per hour than before.
When I discuss this with a new candidate I explain 2 things
1 - the rate I will quote them is the 'PREMIUM RATE' which includes 10.17% for holiday
2 - the rate as they will see it on their payslip is PREMIUM RATE , LESS HOLIDAY PAY = BASIC PAY. As the holiday pay is being accured every hour they work.
This is NOT advantageous for the temp as it means th we are FORCED To keep 10.17% back and 'save' it in a holiday fund, which the temp then needs to cliam. A real pain in the arse, also we (hays) instead of the temp are now earning interest off thsi sum!!
Other agencies have worked this way beofre, but think about it - THEY were effectively earning interest of |YOUR earnings, we were allowing the temps to make a choice.
ALL good consultants shoudl explain this, if they don't then complain to their Office manager/Regional director as your DH should NOT have been misled like this.
The second point I'm afraid is difficult, your dh agreed a role and agreed an hourly rate for that role, below his usual level of competence/experience. The client is now taking the piss by asking your DH to do addititional tasks beyond the spec. I would expect a temp of mine to tell me this, and for me to renegotiate with the agency.
Personally I am not a fan of a massively over qualified candidate taking a role beneath them as this often happens.
Also if the agency finds out about the situation and the 'consultancy' thing they will be massively pissed off.
If I were your dh I would yalk to the agency, explain the situ and discuss an increase in the hourly rate. This keeps the agency on side and ensures that they wil make sue your dh is in work longer.
Any questions, I will try to help.