Is there much progression from working in a call centre?

[slugsnailtrail]

I am debating whether to take a call centre job for a bank however it's not really what I want to do but I'm aware that you have to start somewhere. What type of careers can evolve from call centre work?

Ps I have no clue what I'd like to do so I'm open to ideas that might arise

@purplemunkey sorry I've just realised you didn't work in contact centre- silly me

I know a few people who worked in telephone banking in large call centres for large banks and then moved on and up.

One person joined as an apprentice, completed the apprenticeship and was then quickly promoted to a training role where she was training and supervising the next cohorts of apprentices. Then unfortunately there was later lots of restructuring and she was offered redundancy or a move back into telephone banking so opted to move jobs instead to an admin role in a large GP practice.

Someone else I know was able to swap to online live chat banking assistant role during the pandemic for home working. She still does that now and only has to go to an office once a month I think it is or maybe less for team meetings. She also did a secondment recently I can't remember the details but into a more senior role and area and they paid for her to do some professional exams recently which qualify her to do more senior, specialised work so she's hoping something will come up soon for her in that line.

Anorher person I know started in complaints from the off and over time has been promoted several times. He currently leads a team, mostly works from home, did a secondment to an even more senior role which was now made permanent which involves occasional UK based travel, don't know the details.

Both person 2 and 3 went straight to their respective telephone banking roles after graduating from uni (psychology degrees!) and are both still there 10+ years later.