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Original poster

How do I do this?

23 replies

Mogs43 · 28/10/2022 00:08

I am subject to an investigation at work. They have asked me to get hold of historic phone records (to prove I called my line manager to inform them I was off sick) . I have a different phone now and didn’t get hard copy phone bills. Have looked on line and they only show the total amount of the bill, not who I called nor do they go very far back.

I have called O2 (the provider) but they haven’t been responding / picking up calls and when I have got through either don’t understand or just hang up. The chat function hasn’t been helpful either.

Can anyone else advise me as to how or if I can access my old mobile phone records ?- just to prove who I called (I did phone my line manager but need to prove it). I would of course be happy to pay the phone provider for the service. Grateful for any help you may be able to offer. Thank you.

OP posts:
Aprilx · 28/10/2022 07:16

I don’t think there is any way of getting your phone records other than calling the phone company as you have done. Why wouldn’t they understand that you want to get your records?

Quveas · 28/10/2022 16:33

Does your phone not keep a record? I ask because mine does (unless we are talking about the distant past - mine has records for 3 months or so). Otherwise yes, only uour phone provider can hold these records.

chipsandpeas · 28/10/2022 16:38

Quveas · 28/10/2022 16:33

Does your phone not keep a record? I ask because mine does (unless we are talking about the distant past - mine has records for 3 months or so). Otherwise yes, only uour phone provider can hold these records.

the OP states she has a new phone

PuppyMonkey · 28/10/2022 16:39

Did you not have an online account with O2 where you could log in and get this kind of billing info?

Original poster
Mogs43 · 28/10/2022 22:10

Thank you for your responses. My work have asked for my personal mobile phone records going back to 2018. Unfortunately the records online (through my O2 account) only go back to 2020. I have a new phone now so can’t access the texts / recent call list etc. I have emailed O2 to see if they can help- fingers crossed …

My employers want to establish whether I called /texted a manger about an absence which I did (but I assume they are either denying or haven’t been asked). Fortunately I have one text message from them which I photographed and sent to a third party and they kept (phew!). Hopefully that will be sufficient but it would be good to have more evidence. All very scary…

OP posts:
girlmom21 · 28/10/2022 22:14

Why on Earth are they investigating a 4 year old absence?

LIZS · 28/10/2022 22:15

Do you have the old handset? Why do they want info from four years ago ?

LemonTeacake · 28/10/2022 22:17

This is a totally unreasonable request from your company!
If you didn't inform them , it should have been delt with at the time and is irrelevant now.
is there a new incident and they are trying to find more?

DeireadhFomhair · 28/10/2022 22:20

girlmom21 · 28/10/2022 22:14

Why on Earth are they investigating a 4 year old absence?

Good question 🤔
Can you put the request back to them and ask for their records of incoming calls for the day in question?

MarmiteCoriander · 28/10/2022 22:25

I assume you don't have a union for advice? ACAS might be able to advise whether this is allowed at all? I agree- ask them for THEIR records of incoming calls for that day!!!

UserError012345 · 28/10/2022 22:29

Ask them if they have a warrant?

Just say you've tried to get and can't 🤷‍♀️

Treeeeeeee · 28/10/2022 22:50

UserError012345 · 28/10/2022 22:29

Ask them if they have a warrant?

Just say you've tried to get and can't 🤷‍♀️

A warrant 😂

I agree with PP, in that they should have evidence addressing your apparent lack of action in notifying them of illness. What is the illness policy and what does it say will happen as a result of failing to complete these steps? I suspect, depending on the policy, there should have been some action from them at the time (whixh obviously they wont have if it didnt happen).
At the same time keep trying your old phone provider. Have you been able to get through to a uk call handler as they should be able to understand your request. I think a frw providers have the English call centres deal with their complaints so it may be worth raising a complaint (if for nothing more than hopefully speaking to someone who understands your request)

MajorCarolDanvers · 28/10/2022 23:05

Please speak to ACAS for advice. It's free. They open at 8am on Monday

This request of your employer for records going back 4 years is quite unreasonable.

Aprilx · 29/10/2022 05:23

Well in light of the new information that this relates to 2018, I would just tell them hard luck and take it from there. I am bemused as to why any employer would be looking into an absence four years ago, can you elaborate?

Quveas · 29/10/2022 08:01

Aprilx · 29/10/2022 05:23

Well in light of the new information that this relates to 2018, I would just tell them hard luck and take it from there. I am bemused as to why any employer would be looking into an absence four years ago, can you elaborate?

I agree. I think the correct aproach for advice may be to explain what is being investigated. Because taking action on a 3/4 year old incident, whether true or not, seems distinctly odd and unlikely to be warranted on its own.

Jkrforever · 29/10/2022 08:06

You could try submitting a subject access request with O2 but I don’t know if it would provide what you’re looking for.

Artygirlghost · 29/10/2022 08:09

You need some legal advice. Start by speaking to ACAS and maybe Citizen Advice Bureau.

I doubt very much they can request your access to your personal phone records especially for something that happened 4 years ago. They are not the police...

If there was an issue with you not reporting your illness and not following the right sickness procedure then that would have been raised and addressed at the time. If the employer did not raise any concerns then it is because you followed the procedure.

Mrswalliams1 · 29/10/2022 08:15

I agree with others. Their request isn't reasonable and absences that aren't reported should be dealt with at the time, not 4 years later.

They should only really be looking at the last 12 months if they are managing you for absences.

Princessglittery · 29/10/2022 15:51

As per O2s guidance you need to email them for this data. www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

AhmenGwendolyn · 29/10/2022 16:02

4 years ago? You need to speak to Acas

devildeepbluesea · 29/10/2022 16:05

2018??? Absolutely ridiculous.

It’s totally unreasonable to go after you for something that happened so long ago. 3 months is the usual rule of thumb for trivial stuff like this.

How long have you worked there? Is this related to anything that’s happened recently?

BlueBar · 29/10/2022 16:10

If you didn't call in 2018 (as they are claiming) they clearly didn't follow the policy as they should have done then. I don't think this is for you to prove.

OverTheHillAndDownTotherSide · 30/10/2022 17:03

girlmom21 · 28/10/2022 22:14

Why on Earth are they investigating a 4 year old absence?

I dealt with a case where someone had been off on long term sick but competing in professional championships (would have been impossible had the reason for absence been true). It didn’t come to light for 4 years, when they requested extended leave to compete and mentioned their previous results.

Every aspect of that absence was checked. They were convicted of fraud and sacked.

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