I'm a qualified and experienced childcare worker. Agency work suits me as I have chronic illnesses and don't want to rush into a new nanny job which is what I was doing previously.
For many months I helped at a nursery which was pretty much all agency staff. It was very stressful but the kids were lovely and the manager was always very welcoming, saying how brilliant I was. I also used to help short notice when other workers cancelled their shifts (which they do almost everyday).
That all changed when a new deputy started the other week. She yells at the children constantly, no patience with them, makes them do age inappropriate tasks such as standing against a wall despite them only being 2 years old (and making them wait) and have seen her grab their arms to get them into line.
She was also very rude to me. Rolling her eyes at me in an exasperated way to other members of staff when I couldn't understand her, making sarcastic comments to me and ordering me around with no please or thank you. Other workers feel the same as me. So I reported it to the manager in an email and she said -1. Rolling her eyes is just this lady's way and nothing personal. 2. She is just loud and doesn't intend to yell and 3. She is trying to get the kids into a routine and doesn't realise how she comes across as English is her second language. She said she hopes I change my mind and come back.
I'm not satisfied with this response. What do you think?