Deduction taken for Student loan - how to get it back

[Userxxxxx]

Hi,

I've partly messed up and when commencing latest role and now see I have got quite confused with wording on a new starter form when I was under pressure to send all forms back in a short space of time - which has meant my payslip shows a deduction of £138.00 for student loans (I have never been in further education)

How do I go about getting this money back? it is possible?
(it shows in same section as national insurance and tax)

Many thanks, I'm unsure if I have to go through the employer or HMRC?

I see I can go direct to the Student Loan Company - but that info was about 5 years old.

Contact student loans they are the ones who have mistakenly taken money off you so they should be able to sort it out. Though at this time of year you will sit on call waiting for ages with them but once you get through I have always found them really helpful.

First port of call is payroll. They've put the coding on for the deduction to happen. I assume you ticked the wrong box on your new starter form.

Get that sorted and code changed by payroll immediately, so it doesn't happen again next month - they should also be able to tell you next steps.

Student loans don't take the deduction your payroll department does and sends the contribution to HMRC on your behalf. Let your payroll department know the deduction was an error, www.gov.uk/guidance/special-rules-for-student-loans

Payroll departments only make changes when they receive updated codes form HMRC. You would need to speak to Student loans to resolve the mistake with them. They will then send updated codes to your employers payroll.

Thank you for advice, looking into the electronic new starter forms by HMRC, the wording has been changed this April which completely threw me, at time I just wanted to rest after a procedure only to be told on the 18th July I would have to wait until end of August to be paid.

In January 2022 it was easier to understand the online new starter electronic form, now not but appreciate going back in time won't help.

I want to leave the roll so I don't know how helpful payroll will be and so rather sit on the line for The Student Loan Company who I have no association with but thanks again anyway.

I would speak to the payroll department first and do what they advise.

I think I recognise you OP, is this why your pay was less than you expected?

Hey,

Thanks again, I got up early and went through to The Student Loan Company at 1 minute past 8 this morning - they were friendly and confirmed I had no account and that the funds would go back though HMRC to the employers payroll end of this month.

I got another mind tingly question but I'll ask that separate!

@ChicCroissant yeah I'm probably the poster you are thinking off, payslip query in early July that my relative couldn't make sense off - in the end the company let me go when I needed my dental appointment as expected and so I ended up writing off another few days and then they went on to be shut down anyway, I did get to the bottom of it in my own steam which I was super pleased about as someone who failed their GCSE's and ha got one up on the relative - the pension contribution had something to do with it all so in fairness the employer was paying £9.50 p/h. So I imagine if I would have said no to pension it would have made sense quicker.

Glad you got it all sorted out in the end, OP.

I used to my work for Student loans, the advisors are highly trained and really nice so are always a good place to start.