Training problems/dealing with mistakes

[Guttedme]

Hi,

Wonder if anyone could give me their tips on dealing with mistakes, I'm thinking get a note pad and jot down each time I make one so I can build a reference bible for future? (I do take ownership, it is more just overcoming not making same errors next time)

I like to learn by going back on a job and looking through to see the stages where it went wrong but that isn't possible.

I started a job 4 weeks ago exactly to the day, just gutted to learn of some mistakes literally the day before training ends and I'm meant to go live. I was getting quite confident but this has really knocked me.

When I took the role at the company, I was advised it was a 'junior' role and even to the point where they taught people the basics of how to answer a telephone so sadly in my brain I compute that meant it would be hands on and thorough training at basics level. But I found the training hard, it wasn't a watch the trainer do a task first, it was a plonk in front of a bespoke company system and get on it with cold, not even knowing how a colleague would make for example an outgoing call conversation in how the company now plainly wants it worded style wise. I had a wobble end of week 1 when it wasn't making to much sense why doing what with the system and realised the training wasn't all that but resolved to get past that.

They are now blaming the 'whole remote working situation', which I find hard as in reality I've been in the office now for near on 3 of these weeks as it is kind of commutable for me.

It was also hard how they did it - I was in the virtually empty office this morning so they could have told it to my face, but then they let me travel home during lunch break and then hit me with the mistakes over the video, I find it quite worrying someone needs to fight my corner last day of training and what this might mean going forward (appreciate I may be overthinking)

Thanks for any tips.

I always aim to view mistakes as part of my learning process - they are for me to use to get a better outcome the next time and to develop a deeper understanding of a topic/process/skill.

It's more constructive and better for your confidence than giving yourself a hard time. Keeping your own training notes is also already a really good strategy and it shows you have the aptitude for managing your own learning.

What exactly is the job? Is it sales?

Not sales at all. The only way I can describe it's more middle man when it comes to building maintenance problems, Still a call centre of sorts type of role which I've been doing for nearly 10 years, every other employer has kind of been wowed with my telephone manner, and I know I've had important structural teeth out which could change the way I sound I didn't think it would be so quick to make a change or maybe I'm more nervous as deep down I feel I don't get the sector.

They've also critized my notes saying not clear and comprehensive enough, bits missing for their liking, but I've asked to see these notes to understand what they mean as I do normally write war and peace - again most other jobs required me to write notes and had no concern.

I've just spent the day trying to reverse the bad habits that has clearly been allowed during training and that gone against when then QA'd so least I got some sort of reference sheet to work against.

Kind of gone back to how I felt end of week 1 but I'll try and get past it.

But I found the training hard, it wasn't a watch the trainer do a task first, it was a plonk in front of a bespoke company system and get on it with cold, not even knowing how a colleague would make for example an outgoing call conversation in how the company now plainly wants it worded style wise. I had a wobble end of week 1 when it wasn't making to much sense why doing what with the system and realised the training wasn't all that but resolved to get past that.

It's unbelievable that you've only been in the role for 4 weeks - there's no way they should expect you to know everything. That's totally unreasonable and unrealistic. I recognise you can't shadow a colleague easily when you're all working remotely but you've shown willing by going into the office. They should have done a much better job of onboarding you.

keep going with your reflective learning, that a good thing to do, but please don't give yourself a hard time, it's still very early days and we all learn through every new experience.