Mistake at Work

[underpressurequeen]

I've passed my probation in a relatively new role but have realised I have made a mistake. This is due to not really having a proper handover and not following instructions. I tried to improve a system but didn't realise why the old system is in place.

I've got lots going on at the moment and I'm doing a good job of looking like I'm holding it together. I've got the additional worry now of losing my job.

I'm waiting to hear the consequences of the mistake.

It happens. Speak to your manager as soon as possible, and explain. Try to mitigate the problem if you can. Honesty is the best policy here- mistakes are rarely sackable offences, but lying or covering up could well be.

If you've realised yourself and flagged it up, it's unlikely you'll lose your job.

Mistakes happen and your employer should be aware that there was a sloppy handover. Too often in companies, a mess is created and then handed over to someone who isn't completely ready to go it alone, but they end up getting the blame anyway. Not your fault. You've realised. Raised it.

Hope it all works out okay.

Hi Everyone, this is my first post so please excuse me if I ramble on.

I am 17+4 with my first pregnancy and have had a scary and traumatic first trimester due to haemorrhaging, sickness and infections.

I work in finance and have a very heavy workload, two weeks ago I missed some correspondence with a client (completely unintentional) and the client has now raised a complaint. I held my hands up for dropping the ball and have taken full responsibility however the client is not letting it go. I have cried so much about it today and feel so worried that I am going to get fired, it was an honest mistake and hasn’t caused the client any financial inconvenience however I feel terrible and can’t stop the bad thoughts in my head.

I feel so stressed and I know it is not good for me and the baby given the strain on my pregnancy already but I don’t know how to cope with the worry. Please help :(

Mistakes happen, especially with a busy workload. You’ve told your employer. I think you need to give yourself a break. Do they know that you are pregnant? Might be worth telling them so you can explain things a little?

@Mumtobeindistress - you'll need to start your own thread for proper advice. This is a 'zombie' one and people will think you're just commenting on it, not asking for help yourself.

BUT - why isn't the client letting it go? What more do they want? Speak to your manager & HR if the customer is harassing you - get everything in writing from all parties. Try not to get too much in your head (I know it's easier said than done, it's taken me ages). It's an honest, one off mistake & nobody died. If the customer is giving you grief after it's been put right they're either a bully or trying it on for compensation'. Or both. Pass it up the food chain.

@mumtobeindistress I am the complaints partner in a professional firm.

No-one has ever lost their job as a result of a single complaint that I have dealt with, and some of those have been claims for in excess of £50k.

Some serial offenders might have been encouraged to move on, but a single complaint would just be dealt with. Do you have a complaints process set out ? Has the client followed it?

Thank you for replying. Yes my employer knows I am pregnant and the challenges I’ve had. I just feel very alone and tired

I followed the correct steps by involving my manager and provided them with the information leading up to the complaint. I am an over thinker at the best of times and being pregnant has made it all that but worse.

There is a call booked and I know the client is going to do their best to highlight my mistake but I have owned it so I’m not sure what more I can do 😥