Job application multiple choice questions

[cockneysalad]

I am applying for some part time jobs and lots of employers now have multiple choice questions as part of the application. I have applied for M&S and WHSmith and they both have questions about the things you might do in a working day and how you would act and four answers to choose from. I have no idea how to answer because most of the answers seem to be correct and I end up trying to guess what they want me to say.
Does anyone have any advice?

It sounds like a "situational judgment" test. Are there instructions? Usually it's to pick the one you'd most likely do in that situation. There is no right or wrong answer, just pick the one you'd most likely do.

There are no instructions, just to select what you think. I do feel like there probably is an answer that they want though.

There is probably a definite no answer but the others will be close. Think about customer service, security, teamwork.

Is there an answer which puts customer service first? That might be one to go for

That's helpful, thank you.

I did that on the Morrisons one and apparently that's not what they were looking for. Explains a lot

Situational judgement test?

There are websites with practice questions e.g.

www.practiceaptitudetests.com/situational-judgement-tests/#practice-for-free

😂

DS has just dove one of these for Tesco for the warehouse. He answered in a customer focussed way and with examples of where he would help colleagues out if they were stretched. As a result he was rejected and told to look for a role that was more help/person focused. I think there are different 'correct' ways to answer dependent on the role.

www.practice4me.co.uk/customer-service-sjt/

They are looking for the characteristics or instincts that they have decided are important in their staff. Ultimately if you give answers you think they want and get it then you'll likely be the wrong fit and may find meeting their expectations difficult.it's best just to go with your instinctive reactive and if your answers fit you'll move through, if they don't then look elsewhere.

I had heard that they don't necessarily want you to take customers to the product anymore, just giving directions is enough I think.

Different firms will have different preferences, so there may not be "right" answers for different employers at all. I imagine that whilst the questions may be standardised across several employers (those using the same recruitment agencies), they're almost certainly be the ability for "marking" the answers in different ways between organisations in the "back end" of the software.

Eg., Morrisons may want their staff to work the customers to the product, but Tesco may want them to just give directions.

I know this is an old thread.
But as far as I'm aware (and I usually do pass these "tests") the answers are what least likely affect the manager. They want to know you can just get on with things and you won't disturb or ask the manager for any help or guidance under any circumstances.

That’s very useful. Thank you.

Seems so unfair that they don't tell you what style the are after beforehand. Anyone can either (a) give directions or (b) walk the customer to the product and neither is more right than the other, it's just hte management choice. How are you supposed to know which is right if you haven't had an induction.